Supervisory Medical Support Assistant

U.S. Department of Veterans Affairs; Hartford (VT); On-site; USD 65,000 - 85,000; Full time

Job summary

VA White River Junction Health Care System in Vermont seeks a Supervisory Medical Support Assistant to oversee medical support staff at the White River Junction location.

The role emphasizes leadership, scheduling coordination, training, and ensuring adherence to policies. Travel to other VA campuses may be required; standard weekday hours are expected.

Qualifications

• U.S. citizenship required.
• High school diploma or GED required.
• English language proficiency in speaking and writing.

Responsibilities

• Establishes work priorities for the medical support team.
• Identifies developmental training needs of employees and arranges training.
• Conducts on-the-job skills assessment and instruction for staff.
• Assigns work based on requirements and resources.
• Reviews weekly reports to evaluate production and performance.
• Acts as liaison with medical staff and other services.
• Supports scheduling issues and patient care coordination.

Skills

Staff supervision

Customer service

Training

Education

High school diploma/GED

Job description

Summary

This Supervisory Medical Support Assistant position is in the Health Administration (MAS) service line at VA White River Junction Health Care System located at the White River Junction - VT location.

Summary

This Supervisory Medical Support Assistant position is in the Health Administration (MAS) service line at VA White River Junction Health Care System located at the White River Junction - VT location.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met

Basic Requirements

• United States Citizenship: Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.
• 7407(a)
• Experience: None
• Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration: None
• Foreign Education: To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grandfathering Provision: Employees in VHA in this occupation - under a permanent - appropriate - and legal placement on the effective date of the qualification standard - are considered to have met all qualification requirements for the grade and/or assignment held - including positive education and registration/certification where applicable
• For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed - the following provisions apply: Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard
• Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation
• NOTE: This provision is not intended to regularize appointments/ placements
• Grade Determinations: Supervisory Medical Support Assistant - GS-08: Knowledge - Skills - and Abilities (KSAs): In addition to the experience above - the candidate must demonstrate the following KSAs: Advanced knowledge of managing or leading patient support staff in a clinic
• This includes independently utilizing reference sources - decision making - and empowering the team to collaborate and resolve problems within a complex systems environment
• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work - performance evaluations - selection of staff - and recommendation of awards and/or advancements
• Ability to collaborate - communicate - and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations
• Ability to provide briefings - orientations - staff development - and training in a patient support setting
• Ability to manage fiscal matters - forecast resource and equipment needs - and identify budget needs
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-08
• The actual grade at which an applicant may be selected for this vacancy is GS-08
• Physical Requirements: See VA Directive and Handbook 5019.

Duties

• Total Rewards of a Allied Health Professional This position serves as a Supervisor for Medical Support Assistants at the White River Junction VA Healthcare Center
• Duties may include - but are not limited to: Establishes work priorities
• Identifies developmental training needs of employees
• Provides or arranges for training
• Conducts in-service on-the-job skills assessment and instruction
• Assigns work based on requirements and resources available
• Reviews work produced and analyzes weekly reports to evaluate production
• Serves as point of contact for resolving patient issues especially regarding appointment and scheduling concerns
• Reviews work produced and analyzes weekly reports to evaluate production
• Conducts regular staff meetings with medical support assistants
• Communicates and updates on policy changes and new procedures
• Acts as liaison with medical support assistants - medical staff - nursing staff and other services
• Collects - compiles and tracks data and statistical information in support of several VAs - and local programs
• Work Schedule: Monday - Friday - 8:00am - 4:30 pm Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: F01629 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Notifications: This position is in the Excepted Service
• This position is NOT a Bargaining Unit position
• Travel and relocation expenses are not authorized
• The incumbent may be required to travel to other VA campuses and CBOC's
• Current and former Federal employees must submit copies of their most recent SF-50 (Notice of Personnel Action)
• The SF-50 must identify the position title - series - grade - step - tenure - and type of service (Competitive or Excepted)
• In some cases - more than one SF-50 may be required to show a higher grade previously held
• This position is covered by a special rate
• Narrative responses to the knowledge - skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment
• Veterans' preference does not apply for internal or other current permanent Federal agency employees
• Due to a critical staffing shortage - 38 U.S.C.
• 7412 waives the requirement to apply Veterans' preference for this job announcement.