Supervisory Medical Support Assistant

Veterans Health Administration; Plano (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Job summary

Veterans Health Administration is recruiting for a Medical Support Assistant (GS-08) to plan, direct, and control the full range of administrative and clerical support for patient care. The role involves guiding administrative staff, ensuring day-to-day operations run smoothly, and maintaining compliance with VA policies related to patient care.

The selected candidate will supervise MSAs or equivalent staff in a clinical setting, conduct briefings and staff development, and manage budgeting and

Qualifications

• Must be a United States citizen.
• Experience leading MSAs or similar staff.
• Strong English proficiency; able to communicate clearly.

Responsibilities

• Plan, direct and control the full range of administrative and clerical support relating to patient care.
• Provide guidance to administrative staff and manage day-to-day activity.
• Ensure compliance with VA policies and patient care regulations.
• Lead and supervise staff, including work assignments and evaluations.
• Coordinate briefings, orientations, and staff development activities.

Skills

Staff leadership

Decision making

Customer service

Interpersonal skills

Staff training

Budgeting

Collaboration

Education

High School Diploma

GED equivalency

Job description

The Primary Purpose of the Position is: To plan, direct and control the full range of administrative and clerical support work relating to the care and treatment given to patients. To provide assistance, guidance, and support to the administrative staff while managing their day-to-day activity and ensuring VHA policies and procedures are followed as they relate to patient care.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education. High School diploma, General Education Development equivalency certificate, or proficiency certificate from State or territorial-level Board of Department of Education.
• English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
• Grade Determinations: Medical Support Assistant, GS-08 Experience.
• One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.

Demonstrated Knowledge, Skills, and Abilities:

Candidates must demonstrate all of the KSAs below:

• Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
• Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• Ability to provide briefings, orientations, staff development, and training [in a patient support setting].
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Preferred Experience:

• Previous Supervisory Experience.
• Previous experience resolving complex issues concerning: Patients, Coworkers, visitors.
• 1 year of experience conducting briefings, orientations, staff development, and training.
• Experience conducting performance evaluations for subordinates.
• Previous Lead MSA, Adv MSA, MSA experience.
• Experience working closely with upper management..

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-08.

Physical Requirements:

The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.