Supervisory IT Specialist

National Oceanic and Atmospheric Administration; College Park (MD); On-site; USD 144,000 - 187,000; Full time

Job summary

The National Oceanic and Atmospheric Administration (NOAA) seeks a Supervisory IT Specialist in College Park, MD, to lead the ASOS Operations and Monitoring Center (AOMC) section and shape service delivery across the agency.

You will provide expert IT guidance, manage policies, coordinate with customers and staff, and oversee system installation, maintenance, and cyber security per NIST 800-53. This role requires emergency designation and telework options may apply.

Responsibilities

• Serve as AOMC Section Chief within SYS and oversee AOMC policies, procedures, and service delivery.
• Provide expert IT guidance to management and coordinate with customers and staff.
• Lead teams in documentation, integration of hardware/software, and project efforts.
• Evaluate vendor-developed software and assist in selecting computer equipment.
• Oversee installation, testing, and resolution of software/hardware issues.
• Develop problem-tracking databases and ensure system availability and integrity.
• Supervise AOMC staff and coordinate with stakeholders for timely ticket resolution.
• Maintain IT systems and cyber security per NIST 800-53.

Job description

• Hiring Agency: National Oceanic and Atmospheric Administration

This position is located in the National Oceanic and Atmospheric Administration (NOAA), National Weather Service (NWS), Office of Systems (SYS), Automated Surface Observing System (ASOS) Operations and Monitoring Center (AOMC), with 1 vacancy in College Park, MD.

Key Responsibilities

As a Supervisory IT Specialist, you will perform the following duties: Serve as the Automated Surface Observing System (ASOS) Operations and Monitoring Center (AOMC) Section Chief within the Division. Manage and oversee the AOMC policies, procedures, and strategies governing the planning and delivery of services throughout the agency.

As the AOMC technical authority in all assignments, provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical Information Technology (IT) issues and functions. Communicate with customers to coordinate work efforts of internal customers, co-workers and train technical personnel who possess little or no management knowledge or experience.

Lead task forces and project teams in advanced systems, software and hardware documentation, and record keeping project efforts. Integrate several hardware, software, and computer related services to provide an integrated information system. Analyze and evaluate work concerned with integrated systems of computer programs and computer equipment.

Evaluate vendor or employee developed software to assure that it will provide the desired results and operate properly on assigned equipment systems. Support subject matter users by developing or designing applications for computers and in selecting, or assisting in selecting computer equipment. Apply available technologies and basic management principles to adapt computer methods to a variety of subject matter situations.

Oversee and perform equipment installation or relocation, testing and acceptance processes. Respond to and resolves problems with software, hardware and systems management and documentation. Diagnose and resolve problems in response to customer-reported incidents. Develop and maintain problem tracking and resolution databases and initiate trouble tickets when necessary. Ensure systems availability, functionality, integrity, and efficiency.

Maintain all backup systems in the ASOS Operations and Monitoring Center. Provide both technical and administrative supervision to AOMC Staff members. Manage personnel and coordinate and collaborate with AOMC stakeholders, along with the Operational Monitoring Division Chief, to ensure quality control and timely resolution of ASOS trouble tickets.

Manage AOMC Information Technology systems and operations and maintenance activities to meet established performance standards and expectations. Maintain IT Cyber Security requirements as outlined in the NIST 800-53 (inclusive) for the AOMC and advise the overall ASOS program when necessary to maintain a positive cyber security posture.

UNIQUE POSITION REQUIREMENTS: This position has been designated as an Emergency Employee within the Operational Monitoring Division, ASOS Operations Monitoring Center. Incumbent is required to be knowledgeable in the areas of ADP system operations, architecture, configuration and maintenance; work order systems, database management and related topics associated with IT Help Desk management, and IT Cyber Security under NIST 800-53.

CONDITIONS OF EMPLOYMENT: TELEWORK: Episodic and periodic telework are available for this position. Candidate must conform to all DOC, NOAA and NWS policies and practices. This position has been designated as an Emergency Employee. This position will provide operational support to the NWS in the AOMC during periods of emergency operations. The employee may be required to relocate to an alternate facility which may be located out of the local commuting area.

Shift work may be required, and the employee can be assigned to any of the operational shifts in the NWS AOMC. PHYSICAL DEMANDS: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile.

The employee is subject to working any of the operational shifts, but no special physical demands are required to perform the work. Telework eligibility will be determined by agency policy.

WORK ENVIRONMENT: The work area is adequately lighted, heated, and ventilated and the environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, residences, or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals.

The employee may be required to relocate to an alternate facility which may be located out of the local commuting area.

Requirements & Education

Substitution of education for specialized experience is not applicable to this vacancy.

Which agency is hiring for this position?

This position is with National Oceanic and Atmospheric Administration, Department of Commerce.

What is the salary for this position?

The posted pay range is $143913 – $187093/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-19.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.