Supervisory Information Technology Specialist (Supervisory Computer Specialist)

US Bureau of Prisons/Federal Prison System; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Job summary

US Bureau of Prisons/Federal Prison System seeks candidates with strong IT competencies essential to maintaining secure and reliable systems within a corrections environment. The role requires proven problem solving, customer service orientation, and teamwork in a demanding, security-conscious setting.

Applicants should demonstrate experience with system design, LAN maintenance, remote diagnostics, and development of help desk procedures.

Qualifications

• One year of specialized IT-related experience at the next lower grade level.
• Experience identifying and resolving complex system design, hardware, LAN issues, and operating system problems.
• Experience supervising staff in diagnostic and troubleshooting for remote user PCs and network equipment.
• Experience developing or implementing help desk and network operating procedures.
• Additional licensure, certification, or strong record of achievement in the profession can substitute for experience.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.

To be considered for this position you must meet the following requirements:

Basic Requirements:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies.

Specialized Experience:

You must have one year of specialized experience at the next lower grade level. Specialized experience is experience that has equipped the applicant with the knowledge, skills, and abilities/competencies to perform successfully the duties of the position and is related to the work of the position to be filled but may now be obtained through other means. Such demonstratable knowledge, skills, and abilities/competences may be typically gained in the IT field or through the performance of work where the primary concern is IT.

• Experience in identifying and resolving complex system design, hardware, telecommunications and operating system issues.
• Experience in installing, configuring and maintaining complex Local Area Network (LAN) systems.
• Experience in supervising and providing leadership to staff who perform diagnostic and troubleshooting functions on remote user personal computers and related network equipment.
• Experience in developing and/or implementing help desk and network operating procedures.

OR

Applicants may also be considered to have satisfied the minimum qualification requirements for a position if they can present evidence that clearly justifies a high evaluation of their competence, such as one or more of the following:

• Appropriate licensure, registration(s), certification(s); or
• A substantial record of experience, achievement, and publications that demonstrates eminence in the appropriate profession/technical field.

Applicants can qualify fully on the basis of licensure, certification, registration, or special training as an alternative to experience.

Applicants must provide copies of all such documentation when submitting an application.

If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities.

Your eligibility for consideration will be based on your responses to the questions in the application.