Information Technology Specialist - CUSTSPT (Computer Specialist)

US Bureau of Prisons/Federal Prison System; Washington (District of Columbia); On-site; USD 90,000 - 115,000; Full time

Job summary

US Bureau of Prisons/Federal Prison System is seeking corrections professionals who foster a humane and secure environment while ensuring public safety by preparing individuals for successful reentry into our communities.

The position requires mastering a broad set of competencies at the GS-12 level, including attention to detail, customer service, and technical competence, with emphasis on information management, problem solving, and teamwork.

Qualifications

• Requires 1 year of specialized experience at the next lower grade level or equivalent.
• Specialized experience related to IT in the field or similar work.
• Experience with evaluating and documenting technical information, and communicating it to staff.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Reasoning

Job description

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. To be considered for this position you must meet the following requirements:

Basic Requirements:

The required competencies for the GS-12 grade level are Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence.

Competency Definitions:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
• Reasoning - Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

Specialized Experience:

You must have one year of specialized experience at the next lower grade level (or equivalent). Specialized experience is experience that has equipped the applicant with the knowledge, skills, and abilities/competencies to perform successfully the duties of the position and is related to the work of the position to be filled but may now be obtained through other means.

Such demonstratable knowledge, skills, and abilities/competences may be typically gained in the IT field or through the performance of work where the primary concern is IT.

Some examples of qualifying experience:

• Experience implementing solutions to hardware, software telecommunications and user errors.
• Experience assessing network performance by observing network systems and performing necessary upgrades or improvements on a wide variety of complex systems.
• Experience communicating with staff of all ability levels as well as developing technical documentation teaching computer skills, LAN access, and application functionality.

OR

Applicants may also be considered to have satisfied the minimum qualification requirements for a position if they can present evidence that clearly justifies a high evaluation of their competence, such as one or more of the following:

• Appropriate licensure, registration(s), certification(s); or
• A substantial record of experience, achievement, and publications that demonstrates eminence in the appropriate profession/technical field.

Applicants can qualify fully on the basis of licensure, certification, registration, or special training as an alternative to experience.

Applicants must provide copies of all such documentation when submitting an application.

Selective Placement Factor:

Applicants applying for this position, MUST also possess the following Selective Factors.

In the event you do not possess the Selective Factors, you will be found ineligible for the position.

• Experience serving as a resource for users of personal computers, local and wide area networks, database applications and other information technology resources.
• Experience with state-of-the-art local area and wide area network monitoring tools and techniques.
• Experience installing and configuring personal computer applications and network, hardware and software.
• Experience with the performance of diagnostic and troubleshooting activities involving computer workstations, network switches, routers and related equipment.
• Experience with office automation applications such as: Microsoft Outlook, Microsoft Word and help desk applications such as Remedy or JIRA Help Desk.
• Experience teaching/training users in areas such as computer skills and office automation applications.

NOTE: All applicants must clearly address the Selective Factors in their resume.

If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities.

Your eligibility for consideration will be based on your responses to the questions in the application.