Supervisory Health System Specialist

US Military Treatment Facilities under DHA; Jacksonville (FL); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Recruitment incentive

Relocation incentive

Salary negotiation

Advance leave accrual

Job summary

Jacksonville Naval Hospital in Jacksonville, FL seeks a Supervisory Health Systems Specialist under Direct Hire Authority (DHA) for the DoD. This position offers potential recruitment or relocation incentives and salary negotiation for candidates new to Federal service.

Advance leave accrual may be authorized. The role requires one year of specialized experience leading call center/customer service operations, planning and evaluating workload, assigning and guiding staff, and analyzing

Qualifications

• Experience supervising call center/customer service operation.
• Experience planning, directing, and evaluating daily workload and operations.
• Experience assigning and monitoring work.
• Experience training, coaching and evaluating employees to improve customer service, productivity, and operational effectiveness.
• Experience analyzing performance metrics and quality assurance data.

Skills

Call center supervision

Performance metrics analysis

Training and coaching

Job description

About the Position:

Serve as a Supervisory Health Systems Specialist, for Jacksonville Naval Hospital, Jacksonville, FL.

• A recruitment or relocation incentive may be authorized.


• Salary negotiation may be available for those candidates who are new to Federal service.


• Advance leave accrual may be authorized.

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD.

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

One year of specialized experience such as 1) supervising or leading a call center/customer service operation; 2) planning, directing, and evaluating daily workload and operations; 3) assigning and monitoring work; providing guidance and resolving complex customer service issues; 4) analyzing performance metrics and quality assurance data; and 5) training, coaching and evaluating employees to improve customer service, productivity, and operational effectiveness. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07).