Health Systems Supervisor - Customer Service & Operations

US Military Treatment Facilities under DHA

Jacksonville (FL)

On-site

USD 52,000 - 66,000

Full time

4 days ago

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Benefits offered by this job

Recruitment incentive

Relocation incentive

Salary negotiation

Advance leave accrual

Job summary

Jacksonville Naval Hospital in Jacksonville, FL seeks a Supervisory Health Systems Specialist under Direct Hire Authority (DHA) for the DoD. This position offers potential recruitment or relocation incentives and salary negotiation for candidates new to Federal service.

Advance leave accrual may be authorized. The role requires one year of specialized experience leading call center/customer service operations, planning and evaluating workload, assigning and guiding staff, and analyzing

Qualifications

Experience supervising call center/customer service operation.
Experience planning, directing, and evaluating daily workload and operations.
Experience assigning and monitoring work.
Experience training, coaching and evaluating employees to improve customer service, productivity, and operational effectiveness.
Experience analyzing performance metrics and quality assurance data.