Supervisory Case Manager

VOA Colorado; Denver, Northern (CO, KY); Hybrid; USD 60,000 - 69,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurance

Life Insurance

Public Service Loan Forgiveness

Employee Assistance/Work-Life Balance

Job summary

Volunteers of America Colorado is seeking a Supervisory Case Manager to oversee advocacy, crisis intervention, support services, and coordination with funding sources. You will supervise up to three staff, recruit and train, and ensure program compliance with funder requirements.

The role requires coordinating outreach with the team and community partners, promoting VOA resources, and maintaining strong relationships with stakeholders.

Qualifications

• Bachelor’s degree in human services, social work, or related field or related experience.
• 1 year of direct, full-time case management experience demonstrating best practices.
• Ability to meet program compliance and administrative requirements.
• Demonstrated ability to lead teams of human service professionals.
• Colorado driver’s license and state-mandated automobile insurance.
• Personal vehicle for work-related travel (mileage reimbursement).
• Complete agency and program credentialing within 12 weeks of hire.

Responsibilities

• Oversee advocacy, crisis intervention, support services, and coordination with funding sources.
• Ensure program objectives are met and supervise up to 3 direct reports.
• Conduct outreach with the team and engage community stakeholders.
• Act as liaison to community agencies and promote VOA resources and services.

Skills

Communication skills

Interpersonal skills

Microsoft Office

Time management

Team collaboration

Organizational skills

Education

Bachelor's degree in human services or related field

Tools

Homeless Management Information System

Colorado Division of Housing rental system

Service Point

Job description

Description

WHO WE ARE:

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL?

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We engage faith, relationship-building, and volunteers wherever we go to lift up and support Colorado’s most vulnerable citizens.

JOB SUMMARY

The Supervisory Case Manager oversees advocacy, crisis intervention, support services, and coordination with funding sources. Ensures that their assigned program meets or exceeds program objectives, supervises the provision of high-quality services for program participants, and ensures ongoing compliance with funder requirements and agency policy and procedure. Responsible for recruiting, training, supervising, and scheduling staff, volunteers, and interns. Generally, will supervise up to 3 direct reports.

Supervisory Case Manager will also be responsible for conducting outreach in conjunction with the team and all aspects of case management. Acts as a knowledgeable liaison to community agencies and is responsible for promoting awareness of the Volunteers of America resources and services. The position requires ongoing interaction with team members, program participants, and community stakeholders.

Requirements

COMPETENCIES:

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
• Utilization of various databases including Homeless Management Information System, Colorado Division of Housing rental system, and Service Point.
• Ensures equitable and inclusive service.

KNOWLEDGE AND SKILLS:

• Good written, oral, and interpersonal communication skills. High level of numeric reasoning ability.
• High level of competency working with Microsoft Office suite and cloud-based applications.
• Strong time-management and prioritization skills.
• Experience working both independently and, in a team-oriented, collaborative environment.
• Strong organizational skills

QUALFICATIONS:

• Bachelor’s degree in human services, social work, or a closely related field or related experience.
• 1 year of direct, full-time case management experience demonstrating the ability to consistently apply field-relevant best practices and standards.
• Demonstrated ability to fulfill relevant program compliance and administrative requirements.
• Demonstrated ability to lead teams of human service professionals
• Must possess a Colorado driver’s license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

POSITION TYPE:

Full time

SALARY RANGE:

$60,000-68,835.00 annual exempt

Benefit eligibility is based on job type/status

• Paid Holidays
• Paid Time Off
• Volunteer/Wellness Day
• Tuition Assistance
• Pension and 403b Retirement Plan
• Health, Dental, Vision, Pet Insurance
• Life Insurance (Including Accidental Death & Dismemberment)
• Accident Insurance
• Employee Assistance/Work-Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

VETERANS STRONGLY ENCOURAGED TO APPLY

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [e-mail] to begin the Interactive Process.