Supervisory Air Traffic Control Specialist (Operations Manager_MSS3)

Federal Aviation Administration; Memphis (TN); On-site; USD 178,000 - 227,000; Full time

Job summary

Federal Aviation Administration in Memphis, TN, is seeking a Supervisory Air Traffic Control Specialist (Operations Manager_MSS3) to lead and direct operations in an en route facility. The role includes planning, directing daily activities, and coordinating training, quality assurance, traffic management, airspace and procedures, and program areas to meet agency mission and safety standards.

The Operations Manager will supervise a highly technical team, align resources to operational needs,

Job description

Supervisory Air Traffic Control Specialist (Operations Manager_MSS3)

• Department: Department of Transportation

Serves as an Operations Manager in an en route facility, responsible for planning and directing the operations in the facility; or planning and directing multiple support activities for the facility such as training, quality assurance, traffic management, airspace and procedures, plans and programs, and other facility program areas.

Key Responsibilities

Directs a highly technical workforce that provides either air traffic control services and/or tactical and strategic support. The work impacts the effectiveness and efficiency of the day-to day operations of the facility. Work typically impacts the safe, orderly, and expeditious movement of aircraft as well as the efficient operation of segments of the aviation industry.

Provides training, coaching and guidance to subordinates and facilitates team building throughout area(s) of responsibility. Integrates support resources with operational needs to maintain effective air traffic control service, and may work other than administrative shifts to meet this requirement.

Using measures of organizational performance, continuously reviews work processes to assure that results meet the agency's mission and the customer's needs, adds value to facility services, and are efficiently achieved. Assigns and reviews work. Plans work and sets priorities and schedules.

Approves leave; prepares schedules for completion of work; assigns work to subordinates based on priorities; evaluates work performance of subordinates ensuring equity of performance standards and ratings; gives advice on work and on administrative matters; Identifies and arranges for developmental and other training needs of subordinates.

Makes decisions on work problems presented by subordinates; hears and resolves group grievances and serious employee complaints; effects disciplinary actions; recommends/approves selections and transfers; recommends/approves awards. Deals with labor representatives concerning workforce issues. Adjusts staffing levels and work procedures to accommodate resource decisions made at higher levels.

Provides input to and contributes to the accomplishment of facility goals and objectives. Serves as a member of the management team to improve organizational performance and to meet strategic goals.

Meets and has frequent contacts with both internal and external customers including subordinates, other peer management representatives, union representatives, administrative support staff within the facility, higher ranking managers and supervisors, members of the general public, and representatives of the aviation industry. The Operations Manager reports to the Air Traffic Manager.

Performance is evaluated upon the effectiveness with which assigned program objectives are achieved

Which agency is hiring for this position?

This position is with Federal Aviation Administration, Department of Transportation.

What is the salary for this position?

The posted pay range is $178266 – $227292/yr.

What security clearance is required?

This position requires a Secret security clearance.

What is the application deadline?

Applications close on 2026-09-25.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

Source: USAJOBS.gov — U.S. Federal Government