Supervisor, WCD Programs

Lumber Liquidators; Indio (CA); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Lumber Liquidators seeks a Program Manager to oversee a portion of the program team, driving participant support and case management while coordinating with internal and external stakeholders.

The role focuses on leadership, training, performance reporting, and ensuring compliance with funder and organizational requirements in Southern California. Travel is required to support program operations.

Competenze

• 2-3 years managerial experience.
• Associate degree or equivalent preferred.
• Experience with individuals facing barriers to employment is preferred.
• Workforce Development experience is preferred.

Mansioni

• Oversee participant support, training, and case management for a portion of the program team.
• Lead and develop a high-performing team; conduct performance appraisals and coaching.
• Track progress with regular reports documenting key objectives.
• Resolve participant concerns by managing complaints and escalating complex issues.
• Coordinate supportive services requests across programs and ensure timely referrals and documentation.
• Maintain training quality by partnering with training providers and conducting site visits.
• Monitor program budget utilization and review expenditures and eligibility for services.
• Ensure data integrity by accurate entry in case systems and compliance with funder requirements.
• Support preparation of performance dashboards and updates.

Conoscenze

Leadership

Program management

Staff supervision

Budgeting & reporting

Stakeholder management

Compliance

Coaching & development

Formazione

Associate degree or equivalent

2-3 years managerial experience

Experience with barriers to employment

Workforce Development experience

Descrizione del lavoro

Primary Responsibility / Summary

Drive program success by overseeing a portion of the program team to consistently surpass participant support and case management standards, engaging with internal and external stakeholders, effectively track budgets, and ensuring compliance with organizational and program requirements. Serve as an additional case management resource when necessary for case load balancing and program performance goals.

Essential Duties & Responsibilities

Staff Supervision & Development:

• Lead and develop a high-performing team by overseeing all aspects of participant support, training, and case management, conducting constructive performance appraisals, facilitating employee development, and ensuring fair and effective conflict resolution, to consistently exceed enrollment and placement goals for portion of the program team coaches/specialists.
• Deliver targeted participant coaching/case management services, when needed.
• Track individual and team success by generating regular reports that clearly document the progress of key objectives.

Program Management & Operation:

• Resolve participant concerns efficiently by managing case management related complaints and strategically escalating complex issues to the Manager, WCD Programs for further support.
• Centralize participant support by expertly coordinating supportive services requests across all programs.
• Oversee coordination between program staff and Business Services to ensure participant referrals, employment plans, and job-readiness documentation are complete, accurate, and transitioned in a timely manner.
• Strengthen training quality by developing key relationships with training partners and conducting thorough site visits to ensure strict compliance with requirements. Shape collaborative agreements by actively participating in the negotiation and execution of Memorandums of Understanding (MOUs) and Letters of Partnerships (LOPs).
• Steward program funds by diligently monitoring participant-related expenditures to ensure timely budget utilization, and by carefully reviewing and approving check requests and eligibility for supportive services.
• Assure information integrity through the monitoring of accurate entry of participant and employer data within internal and external case systems. Uphold compliance standards by monitoring case documentation against grant and organizational requirements and by conducting weekly file review roundtables

Quality Assurance:

• Champion continuous improvement by collaborating with the WCD Operations team to implement effective enhancement strategies.
• Monitor the accuracy, completeness, and timeliness of participant documentation in case management systems, ensuring data integrity across all program activities.
• Ensure compliance with internal policies and external funder requirements by regularly reviewing case files, identifying issues, and coordinating corrective actions as needed.
• Evaluate service quality and participant experience, providing coaching and feedback to program staff to improve consistency and effectiveness of service delivery.
• Support the preparation and review of performance reports, dashboards, and updates by validating data and ensuring alignment with program and reporting requirements.

Safety & Security:

• Ensure a safe and compliant work environment by identifying potential hazards, reinforcing adherence to organizational safety policies, and ensuring timely reporting and resolution of safety concerns.
• Monitor and reinforce safe work practices across the team, addressing risks and ensuring staff consistently follow established safety standards and protocols.

Additional Duties & Responsibilities:

• Perform other duties and special projects as assigned.

Travel Requirements:

• This position requires travel (25% to 50%) within Southern California; a valid CA driver's license and state-required auto insurance are necessary. Driving records must be acceptable by the company’s insurance vendor.

Supervisory Responsibilities

• Directly supervise WEX Trainees, Assistants, Coaches, and Specialists, providing day-to-day leadership, direction, and support to ensure consistent execution of program services.
• Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, scheduling and timekeeping, directing work; appraising performance; rewarding, developing and disciplining employees; addressing complaints and resolving problems.

Education & Experience

• Associate degree or equivalent from two-year college or technical school preferred.
• 2-3 Years of managerial, supervisory experience.
• Experience working with individuals with barriers to employment.
• Workforce Development experience preferred.

Pre-Employment Testing

• Drug Screen
• Background Check
• Employment Verification
• Live Scan
• Professional Reference Check
• MVR
• LEIE