Supervisor Volunteer Program Coordinator

bannerhealth; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Banner Health is seeking a Supervisor, Volunteer Program Coordinator in Glendale, Arizona. The role oversees volunteer programs for the hospital, including processing applications, interviewing, onboarding, and placement of volunteers across departments.

You will supervise Guest Services Liaisons and ensure accurate records and evaluations while promoting community engagement. Location is Banner Thunderbird Med Ctr with day shift; the department focuses on Clinical Support and Volunteer

Qualifications

• Bachelor's Degree or equivalent with 3+ years in program management.
• Excellent oral, written and interpersonal communication.
• Proficient with common software packages; ability to multi-task in a fast-paced environment.

Responsibilities

• Manage, coordinate, and administer volunteer programs for the assigned facility.
• Recruit, train, schedule, and evaluate volunteers across departments.
• Onboard and orient volunteers; supervise Guest Services Liaisons in the main lobby.
• Develop recruitment, retention, and recognition strategies for volunteers.
• Maintain volunteer files, process hours, and annual evaluations.
• Ensure compliance with regulatory and accreditation requirements.
• Participate in committees and contribute to program development.
• Oversee training processes and provide ongoing support to volunteers.
• Coordinate scheduling to ensure smooth operation of volunteer services.

Skills

Oral communication

Written communication

Interpersonal skills

Multitasking

Time management

Organizational skills

Education

Bachelor's Degree or equivalent

Job description

Primary City/State: Glendale, Arizona

Department Name: Volunteer Svcs-Hosp

Work Shift: Day

Job Category: Clinical Support

You have a place in the health care industry. There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health.

As a Supervisor, Volunteer Program Coordinator, you will have the opportunity to oversee o everything from processing applications and conducting interviews to onboarding, orienting, and placing volunteers throughout the hospital, while also supervising our Guest Services Liaisons who staff the main lobby information desks. This position plays a meaningful part in matching dedicated community members with departments that need their support, creating a real impact across the organization.

Location: Banner Thunderbird Med Ctr (5555 W Thunderbird Rd)

Schedule: Monday-Friday, 7:30 a.m.-4:00 p.m

Banner Health's premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children's Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience. Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird.

POSITION SUMMARY

This position is responsible for managing, coordinating, and administering volunteer program(s) for an assigned facility or campus, which includes managing, recruiting, training, scheduling and evaluating a diverse group of volunteers in accordance with organizational vision, mission and philosophy. This position promotes and supports volunteerism through community programs and partnerships.

CORE FUNCTIONS

• 1. Selects, orients, trains, schedules and evaluates volunteers in applicable Volunteer Services areas. Maintains volunteer staff files as required, including service hours, annual evaluations and in-service training and education. May supervise part-time support staff, providing for leadership and growth opportunities.
• 2. Develops and implements recruitment, retention and recognition strategies to achieve annual department goals. Designs and implements innovative programs in support of the strategic plan.
• 3. Oversees and supervises community volunteers and associated in-service programs. Manages volunteer resources and people to achieve the program goals and provide support to Banner programs.
• 4. Manages and facilitates volunteer training and educational processes. Insures that all volunteers receive service descriptions, training checklists and on-the-job training in their assigned service areas. Completes annual safety education and yearly evaluations for all volunteers.
• 5. Manages, prepares, and maintains appropriate and accurate statistical data, volunteer files, and program information. Oversees and assures the documentation and maintenance of appropriate statistics, accurate volunteer file maintenance, and compliance with all regulatory and/or accreditation requirements.
• 6. Manages and facilitates volunteer program development in new service areas by working closely with internal departments to identify areas of opportunity.
• 7. Participates in/on a variety of committees, teams, and/or other related groups in order to receive and/or convey information.
• 8. May perform specialized functions based on assigned area of responsibility.
• 9. This position is responsible for managing applicable volunteer program(s), including the recruitment, application review, interviewing, and orientation of volunteers. This position participates in daily operational activities and coordinates the scheduling of volunteers to ensure the smooth operation of volunteer services. Internal customers include employees and volunteers. External customers include patients, family members, potential volunteers, and the community-at-large.

MINIMUM QUALIFICATIONS

Knowledge of applicable principles and practices as normally obtained through the completion of a Bachelor's Degree or equivalent and a working knowledge of program management principles and practices as normally demonstrated through a minimum of three years relevant experience.

Must have excellent oral, written and interpersonal communication skills to effectively interact and provide assistance to a diverse group of individuals. Must have a working knowledge of personal software packages. Skilled in handling multiple tasks simultaneously. Must have the ability to organize, prioritize and multi-task workload in a fast paced environment. Proficient use of written language in composing a variety of presentations, policies, procedures, and other applicable communication pieces. Skilled in maintaining composure and professional demeanor in difficult and stressful situations. Employees working for Banner Home Care AZ must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

Prior experience working with volunteers in an oversight capacity.

Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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