Supervisor, Visual Merchandising

Lucasmuseum; Los Angeles (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

The Lucas Museum of Narrative Art in Los Angeles seeks a Supervisor, Visual Merchandising to lead daily store visuals, ensure displays, signage, and merchandising follow brand storytelling and seasonal plans, and create an engaging guest experience. This role directly impacts sales growth and guest journey.

You will train associates, monitor floor changes and inventory flow, collaborate with Retail Operations, and uphold a high-performing, inclusive team culture across the store.

Qualifications

• Analytical approach to sales trends and guest behavior.
• Clear, effective cross-functional communication.
• Collaborative mindset to drive merchandising success.
• Resilient and adaptable in a fast-changing environment.
• Fosters inclusive teamwork and belonging.

Responsibilities

• Executes visual merchandising standards, floor sets, and product displays to create an engaging and cohesive retail experience.
• Ensure the sales floor is visually compelling, organized, and aligned with brand and seasonal merchandising strategies.
• Support the development and implementation of merchandising plans that drive customer engagement and sales performance.
• Monitor visual presentation, product placement, and inventory flow to maximize space productivity and product visibility.
• Train and coach associates on merchandising standards, product presentation, and visual upkeep expectations.
• Supports associates during floor changes, replenishment, product moves, and visual resets, as directed by the Retail Manager and/or Assistant Manager of Visual Merchandising.
• Partners with retail operations to support replenishment and efficient execution of floor changes.
• Collaborates with the retail warehouse team to receive, stock, and monitor inventory flow to the sales floor.
• Works closely with customer experience teams to ensure visual presentation enhances the overall guest journey.
• Analyze sales trends and customer behavior to identify merchandising opportunities and improve product storytelling.
• Maintain cleanliness, fixture organization, signage accuracy, and visual consistency throughout the store.

Skills

Analytical rigor

Courageous communication

Collaborative excellence

Adaptive resilience

Inclusive interaction

Job description

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.

The Supervisor, Visual Merchandising directs and supports the execution of visual presentation strategies that enhance the guest experience, strengthen brand storytelling, and support sales growth. This role is responsible for the day-to-day visual appearance of the store, ensuring displays, signage, and merchandising standards are executed with creativity, consistency, and attention to detail to create an engaging and customer-focused shopping environment.

• Executes visual merchandising standards, floor sets, and product displays to create an engaging and cohesive retail experience.
• Ensure the sales floor is visually compelling, organized, and aligned with brand and seasonal merchandising strategies.
• Support the development and implementation of merchandising plans that drive customer engagement and sales performance.
• Monitor visual presentation, product placement, and inventory flow to maximize space productivity and product visibility.
• Train and coach associates on merchandising standards, product presentation, and visual upkeep expectations.
• Supports associates during floor changes, replenishment, product moves, and visual resets, as directed by the Retail Manager and/or Assistant Manager of Visual Merchandising.
• Partners with retail operations to support replenishment and efficient execution of floor changes.
• Collaborates with the retail warehouse team to receive, stock, and monitor inventory flow to the sales floor.
• Works closely with customer experience teams to ensure visual presentation enhances the overall guest journey.
• Analyze sales trends and customer behavior to identify merchandising opportunities and improve product storytelling.
• Maintain cleanliness, fixture organization, signage accuracy, and visual consistency throughout the store.
  Foster a creative, collaborative, and high-performing team culture aligned with Diversity, Equity, Inclusion, Accessibility, and Belonging principles.

Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.

Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.

Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.

Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.

Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.

Building Trust & Relationship Management

• Accountable Ownership and clearly shares information and the "why" behind decisions.
• Asks for and values the opinions of others. Displays empathy when listening.
• Acknowledges when trust has been broken and focuses on rebuilding.
• Relates comfortably with people across levels, functions, cultures, and geographies. Identifies interpersonal and group dynamics and reacts effectively.

Accountable Ownership

• Takes ownership of outcomes, positive or negative, without blaming others within the team or cross-functionally.