Supervisor, Vehicle Operations Logistics (Manheim Dallas)

Cox Enterprises; Dallas (TX); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Wellness days

Bereavement leave

Parental leave

Job summary

Cox Automotive USA is seeking a Supervisor for Vehicle Operations Logistics in Dallas, overseeing productivity and service-level performance across Vehicle Check In and related departments. This on-site role requires leading a large team, maintaining compliance, and driving continuous improvement in daily operations.

The position emphasizes coaching staff, scheduling, and cross-department coordination to deliver high-quality service to dealers and internal customers.

Qualifications

• High School Diploma/GED and 5 years’ experience in a related field; a bachelor’s/master/PhD with varied years may be acceptable
• Excellent skills to work effectively with teams throughout organization

Responsibilities

• Supervises quality control activities to assure accurate, timely completion of check-in reports and client requests.
• Performs physical checks on random vehicles; provides detailed and timely feedback to employees on check-in issues.
• Administers equipment and maintains inventory supplies used in the department.
• Maintains knowledge of account specific guidelines and communicates changes to staff.
• Prepares daily reports by account to determine priorities for the day (rebook).
• Provide quality service and interact with dealers to resolve customer complaints or problems.
• Maintain communication with other departments and management to coordinate activities and ensure high service quality.
• Supervise and direct the work of check-in employees; set schedules, expedite workflow, assign duties, and review for accuracy.
• Assist manager in counseling and disciplining employees; monitor and evaluate performance; conduct appraisals.
• Work with manager to review volumes, plan staffing levels, monitor efficiency and service quality; develop improvement strategies.
• Lead the location team by example and uphold Cox/Manheim values; ensure respectful treatment of all employees.
• Enforce company policies related to employee and customer conduct.

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Supervisor, Vehicle Operations Logistics

Management Level

Supervisor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Variable

Compensation

Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Responsible for overseeing productivity, service-level performance, employee training, and coaching activities across both Vehicle Check In and Imagining departments. Because the operation runs 24 hours a day and supports a sizable workforce, dedicated supervisory coverage is required to maintain operational continuity, ensure compliance with established standards, provide timely support, and drive overall team performance.

Job Responsibilities:

• Supervises quality control activities to assure accurate, timely and completion of check-in reports and or client requests.
• Performs physical checks on random vehicles. Provides detailed and timely feedback to employees on check-in issues.
• Administers equipment and maintains inventory supplies used in the department.
• Assures that account specific guidelines concerning check-in are being followed. Maintains knowledge of account specific needs and communicates changes to departmental employees.
• Prepares daily reports by account to determine priorities for the day (rebook)
• Provide quality service and interact with dealers to resolve customer complaints or any other problems that may occur.
• Maintains communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external customers.
• Supervise and direct the work of check-in employees by determining work procedures, preparing work schedules, expediting the workflow, assigning duties and examining work for accuracy and conformance to policies and procedures.
• Assist manager in counseling and disciplining employee, monitoring and evaluating employee job performance, and conducting performance appraisals
• Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.

Qualifications

Minimum

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master’s degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• Excellent skills to work effectively with teams throughout organization

Preferred

• Degree in related discipline strongly desired
• Experience in industry desired

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.