Supervisor User Support EUS - WashU IT

Washington University; Iowa (LA); On-site; USD 58,000 - 100,000; Full time

Benefits offered by this job

Vacation and holidays

Health insurance

Transit U-Pass

403(b) Retirement Savings Plan

Wellness programs

Caregiver leave and tuition benefits

Job summary

Washington University in St. Louis is seeking a hands-on technical supervisor for user support, coordinating a team of 2 to 6 technicians and guiding priorities and issue resolution.

This role influences desktop hardware, applications, and printers, and requires active involvement in process improvements. The position supervises staff, hires and trains personnel, and stays current with technologies to drive upgrades in collaboration with senior IS management.

Qualifications

• Education: Associate degree or a combination of education and experience may substitute for minimum education.
• Work Experience: Relevant experience (5 years).
• Driver's License: A driver's license is not required for this position.

Responsibilities

• Provides technical leadership to user support technicians and supervises a small staff.
• Hires, trains, supervises and evaluates performance of the User Support personnel.
• Maintains currency on developing technologies and recommends upgrades and enhancements.
• Collaborates with systems team to deliver and enhance technology via upgrades.

Skills

IT Support

Team Leadership

Technical Troubleshooting

Education

Associate degree

Tools

LAN Management

Job description

Location

SAINT LOUIS, MO 63110

Scheduled Hours

40

Position Summary

Position is a technical-based hands-on worker who supervises and coordinates activities of workers who provide problem-solving support to computer users; works with team to set priorities and open issues and has input into the optimum configuration of desktop hardware, applications, and printers; makes recommendations and implements process improvements; supervises small work groups (approximately 2 to 6 technicians).

Primary Duties & Responsibilities

Provides technical leadership to user support technicians. Works hands on as a member of the team; tackles tough problems and is a problem resolution escalation resource. Hires, trains, supervises and evaluates performance of a small staff of User Support personnel. Maintains currency on developing technologies, recommending upgrades, enhancements and additions to system configurations. Maintains (or delegates) an inventory of network lines, user systems and printers. Recommends technology upgrades to business and clinical management; works with senior IS management to set standards and expectations. Works with systems team to deliver and enhance technology via automatic and field upgrades.

Working Conditions

Job Location/Working Conditions Normal office environment Physical Effort Typically sitting at desk or table. Equipment Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: Associate degree or combination of education and experience may substitute for minimum education.

Certifications/Professional Licenses: No specific certification/professional license is required for this position.

Work Experience: Relevant Experience (5 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Adaptability, Computer Literacy, IT Hardware, Local Area Network (LAN) Management, Software Support

Grade G12 Salary Range

$58,400.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Company Culture

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.

FAQs

Q: Can I create a job alert to notify me when jobs of interest are posted? A: Yes! After you create a Candidate Home account, you can set up and manage job alerts to be sent to you either daily or weekly, according to the filters you select. You will need to opt in to communications from WashU when you set up your first alert and will only receive alerts for jobs posted after the alert has been created. Set alerts today so you do not miss any new opportunities!