Supervisor, Urgent Care

AdventHealth; Lakeland (FL); On-site; USD 27,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403(b) Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth Lakeland is seeking a full-time Center Operations role to manage daily operations, vendor oversight, and regulatory compliance. The position involves coordinating patient services, accounts, and staffing while supporting budget and quality assurance initiatives.

Ideal candidates have a High School Grad or equivalent, with preferred Associate degree and Medical Office experience. Proficiency in MS Office and strong English communication are required.

Qualifications

• Proficiency in MS Office Suite; able to operate Outlook, Word, Excel, PowerPoint.
• Clear written and spoken English to perform job requirements.
• Strong math basics used for financial and operational reporting.
• Working knowledge of word processing, spreadsheets, and email software.

Responsibilities

• Maintains safe and efficient center operations by monitoring work orders, equipment safety, and vendor oversight.
• Ensures compliance with licensure, accrediting regulations, and Quality Assurance programs; investigates complaints.
• Communicates with corporate clients to monitor satisfaction and identify opportunities.
• Manages Accounts Receivable and ensures timely reporting.
• Submits required reports and supports budget development and cost management.
• Familiarity with AdventHealth computer systems and registration processes.
• Communicates with patients across adult to geriatric ages.
• Oversees transportation staff and acts as dispatcher when needed.
• Assists recruiting, staffing, training, and employee relations.
• Monitors attendance, staffing, turnover, overtime, and absenteeism.
• Performs other duties as assigned.

Skills

MS Office Suite

English communication

Basic math

Word processing

Spreadsheets

Email software

Organizational skills

People skills

Education

High School Grad or Equiv

Associate degree (Preferred)

Tools

Microsoft Office

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

6419 S Florida Ave

City

Lakeland

State

Florida

Postal Code

33813

Job Description

• Maintains safe and efficient center operations by monitoring work orders, equipment safety, overseeing vendors, and recommending improvements.
• Manages center operating activities to ensure compliance with regulatory licensure and accrediting regulations, and maintains Quality Assurance Program. Investigates and responds to complaints, takes corrective action, and involves appropriate parties as necessary.
• Communicates with key corporate clients to monitor customer satisfaction, attends networking events, and identifies business opportunities.
• Manages Accounts Receivable including updating staff on changes, monitoring claims, responding to correspondence requests, and ensuring timely submission of reports.
• Submits required reports, identifies needs and opportunities, makes recommendations for change, and implements problem-solving mechanisms.
• Achieves proficiency in registration, materials management, and human resource panels in AdventHealth computer system.
• Communicates effectively with patients ranging in age from adulthood through geriatrics.
• Supervises transportation team activities and serves as transportation dispatcher in the absence of the Transportation Supervisor.
• Assists with recruiting, staffing, orienting, training, disciplining, and evaluating personnel in accordance with personnel policy and employee relations laws.
• Reviews employee time and attendance and monitors staffing, turnover, overtime, and absenteeism.
• Assists with fiscal management including development and implementation of annual budget, cost management, revenue generation, accounts payable, and daily financial practices.
• Performs other duties as assigned.

Knowledge, Skills, And Abilities

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) [Required]
• Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements [Required]
• Proficiency in the performance of basic math functions [Required]
• Working knowledge of word processing, spreadsheet, and electronic mail software programs. [Required]
• Aptitude for strong organizational skills [Required]
• Ability to work with people of various backgrounds. [Required]

Education

• High School Grad or Equiv [Required]
• Associate [Preferred]

Work Experience

• Medical Office Experience [Required]
• Medical Office Management Experience [Preferred]

Additional Information

• Breath Alcohol Technician (BAT) & Drug Screen Certification obtain and maintain after hire

Licenses And Certifications

• Basic Life Support - CPR Cert (BLS) [Required]

Physical Requirements

• Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$19.25 - $35.81

Background Screening Requirement (Florida Law)

Certain positions are subject Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.