Supervisor, Underwriting - Personal Lines

Nationwide Insurance; United States; Remote; USD 78,000 - 117,000; Full time

Job summary

Nationwide is seeking a passionate Supervisor for their Underwriting - Personal Lines team. This role involves supervising a dynamic team, analyzing insurance risks, and providing leadership to ensure customer satisfaction and compliance with underwriting guidelines. The ideal candidate will have strong analytical skills, a focus on customer service, and experience in team leadership within the insurance industry.

Benefits

Medical/dental/vision insurance

Short and long term disability coverage

Paid time off

401(k) with company match

Company-paid pension plan

Qualifications

• Four years of experience in underwriting or related.
• Supervisory experience desired.
• Pursuit of technical insurance coursework such as CPCU preferred.

Responsibilities

• Supervise associates in underwriting or support positions.
• Analyze risks and manage complex underwriting decisions.
• Develop, coach, and train team members.

Skills

Leadership

Analytical Thinking

Customer Service

Communication

Education

Bachelor's degree

Tools

Excel

Job description

Supervisor, Underwriting - Personal Lines

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Compensation grade F3

#LI-AS1

#LI-remote

Job Description Summary

Are you a critical thinker who can analyze risks and find insurance solutions that balance customer needs with business goals? If you can take initiative, use both your analytical and creative abilities to make sound decisions and have a desire to help people solve real challenges, we want to hear from you!

Our primary customers are insurance agents who count on us to be their business partners and provide them with exceptional service and personal insurance lines products and services that help them grow their businesses. It’s a fast-paced environment in a collaborative, team-oriented culture, working in a competitive and growing industry.

In this role, you’ll primarily supervise associates in underwriting or underwriting support positions. This involves supervising and coordinating the work activities of the team, including customer service and workflow management. You’ll have opportunities to provide your technical expertise to ensure compliance to quality standards while developing and guiding the underwriting team. We’ll count on you to coordinate and complete underwriting projects, as well as developing, coaching, training and mentoring individual team members.

Job Description

Key Responsibilities:

• Coordinates and follows up on unit research efforts. Gathers information from multiple sources according to company guidelines, ensuring effective underwriting performance. May research issues supporting unit objectives and participate on committees or special projects.

• Coordinates and follows up on analysis within the unit. Ensures that risks are handled within authority, based on company underwriting guidelines and standards. Analyzes quality and quantity of risks underwritten and utilizes reports accordingly. May perform portfolio analysis or additional underwriting analysis in support of unit objectives. Project coordinator for intake of all new portfolio management projects and provides the analysis on project viability or success.

• Supervises, coordinates and provides leadership to unit. Ensures compliance to all time and service standards. Ensures file handling quality and workflow efficiency. Manages larger, more complex issues that require working with and through others to meet business needs and maximize workflow. Assists in managing work inventories within the unit.

• Ensures that decisions to accept, modify or decline personal lines business are based on underwriting analysis, best practices and judgement within appropriate underwriting authority. Assigns work, monitors, evaluates and recommends resolution to escalated issues. May make decisions related to audit reviews and reports results to management.

• Resolves escalated issues, applies underwriting expertise and provides technical oversight to complex issues.

• Plans day-to-day work and procedures. Assists management in the development and monitoring of the unit's budget. Responsible for the management of associates including: performance management, salary planning and administration, hiring and placement, and disciplinary actions.

• Consults on and performs file reviews as an underwriting subject matter expert with all levels of internal and external partners regarding policy and practice, customer service issues, sales, claims and product.

• Communicates operational plans, direction and productivity results to direct reports. Communicates underwriting results to leadership.

• Responsible for delivery of appropriate customer service levels within the team. Follows up and ensures proper handling of escalated customer service requests.

• Coaches, develops and provides feedback to associates. Determines and ensures delivery of training and development based on individual and team needs.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Director. Direct reports: Typically, Specialists and below.

Typical Skills and Experiences:

Education: Bachelor's degree and pursuit of continued education preferred.

License/Certification/Designation: Pursuit of technical insurance coursework such as CPCU preferred.

Experience: Four years of experience in underwriting, customer service or related experience. Supervisory experience desired.

Knowledge, Abilities and Skills: Detailed knowledge of state regulations, underwriting policies, procedures, and best practices. General understanding of company operations, financials, trend analysis to assist in the supervision of underwriting staff.

Strong verbal and written communication skills used to interact with all levels of internal and external contacts. Ability to supervise/lead, train associates in all aspects of personal lines underwriting. Ability to be flexible and adaptable to changing situations. Ability to set work priorities that conform to established standards. Ability to analyze insurance risks, apply logical judgment and utilize procedures effectively. Demonstrated ability to make sound decisions and apply critical thinking skills. Skilled in Excel and other analytical tools to evaluate data.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible).

Working Conditions: Normal office environment. Occasional travel may be required to visit agencies or attend meetings. Extended or non-standard work hours as required to meet business need.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 06/11/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here .

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for Supervisor, Underwriting - Personal Lines : $70,000.00-$145,500.00The expected starting salary range for Supervisor, Underwriting - Personal Lines : $78,000.00 - $117,000.00

About the company

Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States. Nationwide is rated A+ by both A.M. Best and Standard & Poor’s.

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