Supervisor, Transportation

Kerzner International; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Complimentary Transportation

Complimentary Meals on Shift

On-Property Discounts Across Food & Be

Winter Season Pass Program: Ski Pass

401(k) Program Participation

Dental, Vision and Life Insurance

Paid Time Off

Job summary

One&Only Moonlight Basin, part of Kerzner International, seeks a Team Leader, Transportation to lead the Transportation team and ensure bell and valet services are delivered safely and consistently in line with brand standards.

The role involves overseeing daily operations, coordinating airport transfers, and maintaining strong guest relations while collaborating with Front Office, Connectivity, Housekeeping and Security.

Qualifications

• Minimum of 2 years of experience in Front Office, Guest Services, Transportation, or a related guest-facing department.
• Previous supervisory experience is preferred.
• Valid U.S. driver’s license.
• Excellent communication and organizational skills.
• Willing to work evenings, weekends and holidays.

Responsibilities

• Lead the Driver/Bellman team and set professional standards.
• Oversee daily transportation operations, staffing, and scheduling.
• Deliver positive guest experiences by engaging with guests and addressing needs.
• Coordinate airport transfers and baggage deliveries.
• Maintain knowledge of local attractions to assist guests.
• Coordinate with Front Office, Connectivity, Housekeeping, and Security.
• Monitor service quality and drive continuous improvement using guest feedback.
• Perform additional duties as assigned by management.

Skills

Communication skills

Driver's license

Team leadership

Guest service

Flexibility

Physical stamina

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Team Leader, Transportation is responsible for leading the Transportation team in delivering personalized service throughout the guest journey. They will ensure that bell and valet services are delivered safely, efficiently, and consistently in accordance with One&Only Moonlight Basin standards.

Key Duties & Responsibilities

• Lead the Driver/Bellman team, setting the standard for professional conduct
• Oversee daily transportation operations, including staffing and scheduling, to maintain the delivery of guest services
• Deliver positive guest experiences by maintaining a visible presence, building guest relationships, anticipating guest needs, and responding to requests and concerns
• Coordinate transportation arrangements, including airport transfers and baggage deliveries
• Maintain strong property and destination knowledge to confidently assist guests with information, recommendations, directions, facilities, activities, and attractions
• Ensure effective communication with relevant departments, such as Front Office, Connectivity, Housekeeping, and Security
• Monitor service quality, driving continuous improvement by gathering guest feedback to identify opportunities to improve efficiency
• Perform additional responsibilities as assigned by the Manager, Front of the House or other members of management

Skills, Experience, & Educational Requirements

• Minimum of 2 years of experience within Front Office, Guest Services, Transportation, or a related guest-facing department in a hotel or resort setting
• Previous supervisory experience is preferred
• Previous experience in transportation, valet services, or bell services is highly desirable
• Valid U.S. driver’s license
• Excellent communication skills, with the ability to communicate confidently with guests and colleagues
• Excellent organizational skills
• Ability to remain calm and composed under pressure in a fast-paced setting
• Willing to work flexible hours, including evenings, weekends, and holidays
• Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
• 25 Days of Paid Time Off (Full-Time, Year-Round Only)
• Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage, Wellness, and Retail

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation.Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environmentfor extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.