Lead Implementation Technical Services Ops

Paylocity; United States; On-site; USD 59,600 - 85,100; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) match

Job summary

Paylocity is seeking a TPA Ops Team Lead in the United States to steer day-to-day team operations, coach staff, and resolve client issues. You will play a pivotal role in driving performance, mentoring team members, and ensuring service quality across the department.

This role requires 2+ years in Payroll/HR, a Bachelor’s degree, and a proven track record in ownership and problem solving. Prior benefits/payroll systems experience will be highly valued.

Qualifications

• 2+ years' experience in Payroll/HR Industry required.
• 2+ years' experience in technical/problem‑solving client facing role required.
• Bachelor’s Degree required.
• Experience with ownership and accountability in group responsibilities.
• Previous benefits experience strongly preferred.
• Previous experience with Payroll systems is strongly preferred.
• Previous supervisory/mentoring experience preferred.

Responsibilities

• Supervising the work of their assigned group on a day‑to‑day basis which may include delegation of work assignments to various team members.
• Provide training and assist with coaching and development of new and existing team members.
• Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win‑win” approach.
• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles.
• Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee employment status changes and performance issues.
• Develop and implement action plans to improve team or individual performance.
• Act as a technical resource to the Support Team as needed.
• Subject matter expert in key areas of their department.
• Help create and update processes and other internal training documentation as necessary.

Skills

Payroll/HR industry

Client-facing tech

Ownership

Mentoring experience

Education

Bachelor's degree

Tools

Payroll systems

Job description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

Job Type: Full‑time.

Position Overview

The primary function of the TPA Ops Team Lead is to lead the overall day‑to‑day operations for their designated team. The Team Lead will be instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. They will ensure all critical aspects of client needs are met and issues resolved appropriately. They will also provide leadership, coaching, training and mentoring to their team.

Primary Responsibilities

• Supervising the work of their assigned group on a day‑to‑day basis which may include delegation of work assignments to various team members
• Provide training and assist with coaching and development of new and existing team members
• Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win‑win” approach.
• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
• Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee employment status changes and performance issues
• Develop and implement action plans to improve team or individual performance
• Act as a technical resource to the Support Team as needed
• Subject matter expert in key areas of their department
• Help create and update processes and other internal training documentation as necessary

Education And Experience

• 2+ years' experience in Payroll/HR Industry required
• 2+ years' experience in technical/problem‑solving client facing role required
• Bachelor’s Degree required
• Experience with ownership and accountability in group responsibilities
• Previous benefits experience strongly preferred
• Previous experience with Payroll systems is strongly preferred
• Previous supervisory/mentoring experience preferred

Health & Benefits

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Equal Opportunity Employer

Paylocity is an equal opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

Pay Range & Benefits

The pay range for this position is $59,600 – $85,100 per year; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.