Supervisor to Direct Support Professionals

DD & MH Provider of Oregon; Sandy (OR); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental insurance

401K retirement plan

Paid Time Off

Job summary

Oregon Provider is seeking a Mentor to guide Direct Support Professionals during onboarding and their first 90 days, and beyond. The role emphasizes training follow-through, compliance oversight, documentation review, and maintaining agency standards while delivering quality client support.

The Mentor will lead weekly meetings, review schedules and notes, coordinate with leadership, and document interactions in BambooHR. A collaborative, professional approach is essential.

Qualifications

• Strong understanding of professional boundaries and workplace expectations.
• Excellent communication and organizational skills.
• Ability to guide and support employees in a professional and accountable manner.
• Experience with documentation, scheduling review, and compliance.

Responsibilities

• Provide weekly mentor meetings with assigned mentees during their first 90 days.
• Review schedules, overtime and travel pay, Daily Progress Notes, ISP trainings, and incidents as needed.
• Document mentoring interactions in BambooHR notes and client logs.
• Attend weekly in person Mentor meetings with the Agency Director.

Skills

Professional boundaries

Communication

Organizational skills

Mentoring / coaching

Tools

Zoom

BambooHR

Scheduling platforms

Team communication tools

Job description

Job Summary

Oregon Provider is seeking a professional, organized, and supportive Mentor to guide and support new Direct Support Professionals during onboarding and throughout their first 90 days and beyond. The Mentor plays a key role in training follow through, compliance oversight, documentation review, communication, and helping mentees succeed while maintaining agency standards, professional boundaries, and quality client support.

Key Responsibilities

Provide weekly mentor meetings with assigned mentees during their first 90 days, then continue meetings biweekly or monthly based on need and progress. Meetings must be held by Zoom or in person, with Zoom meetings recorded using approved transcription methods. Review schedules, overtime and travel pay, Daily Progress Notes, ISP trainings, client concerns, employee concerns, medical updates, and whether Incident Reports or Vital Communication Reports are needed. Help identify training needs and communicate them to the appropriate team members. Support mentees in understanding expectations, documentation, compliance, and agency procedures. Document mentoring interactions in BambooHR notes and client logs. Report shift refusals immediately and ensure mentees are directed to the proper WhatsApp groups for communication. Participate in conduct and compliance meetings alongside leadership. Follow all reporting procedures related to incidents, client concerns, medical changes, and schedule updates. Assist new mentees with first day support, including arriving early, helping with clock in, and introducing them to the client. Attend weekly in person Mentor meetings with the Agency Director.

Qualifications

Strong understanding of professional boundaries and workplace expectations. Excellent communication and organizational skills. Ability to guide, coach, and support employees in a professional and accountable manner. Experience with documentation, compliance, scheduling review, and employee support preferred. Ability to respond appropriately to concerns and follow chain of communication. Comfortable using Zoom, BambooHR, scheduling systems, and team communication platforms.

Preferred Skills

• Leadership and mentoring ability


• Attention to detail


• Professional written and verbal communication


• Problem solving and follow through


• Ability to maintain confidentiality and agency standards


• Knowledge of Direct Support Professional services and compliance expectations

What We Are Looking For

We are looking for someone who can lead with professionalism, communicate clearly, support new staff consistently, and uphold Oregon Provider’s standards. The ideal candidate understands how to balance encouragement with accountability and can help mentees grow into confident and compliant team members.

Benefits & Incentives

• Comprehensive medical coverage including vision, chiropractic, acupuncture, and prescription benefits


• Delta Dental Insurance available for full time employees


• 401K retirement plan with up to 3.5% employer match


• Paid Time Off (PTO):
  
  
  
  • Accrue up to 40 hours annually starting after 90 days
  
  
  
  

About Oregon Provider

With more than 15 years of dedicated service, Oregon Provider is committed to supporting individuals with developmental and intellectual disabilities. Our work focuses on helping clients reach their personal goals through Employment Supports, In-Home Care, Community Inclusion, and Life Skills development.

Our Commitment to Work-Life Balance

We know that great care starts with a healthy, supported team. That’s why we offer flexible scheduling and a compassionate, inclusive workplace. We value your well-being just as much as the people we serve, and we’re proud to build lasting, meaningful connections within our community.

COPYRIGHT © 2010 DD & MH PROVIDER OF OREGON