Supervisor, Title Center

RB Global Inc.; College Park, Northern (GA, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

RB Global is seeking a Supervisor to manage the Title Center operations, guiding staff and ensuring accurate processing of title documents in a fast-paced branch. You will coordinate with DMV, salvage providers, and IAA to resolve issues and maintain compliance.

Excellent communication, interpersonal and organizational skills are essential, with a proven track record of tactful interactions across all levels.

Qualifications

• Excellent oral and written communication required.
• Strong interpersonal and organizational abilities.
• Proven history of tactful, positive interactions across all levels.

Responsibilities

• Supervise Title Center services and staff; cover for the Title Center Manager.
• Support timely and compliant flow of documents per codes.
• Monitor work, ensure accuracy and completion.
• Track productivity using MOS/Title Tracker.
• Handle payroll and Title Center reports.
• Resolve employee issues.
• Assist Salvage Providers, DMV processes, and IAA branches with DMV questions.
• Lead large title projects, such as bulk title projects and old inventory at DMV.
• Process salvage and non-repairable reversals with DMV coordination.
• Train new Title Specialists and DMV Processors.
• Communicate policies in regular department meetings.
• Other duties as needed.

Skills

Communication

Interpersonal skills

Organizational skills

Job description

Description

This position supervises and directs single document processing departments within a branch. Assists the Title Manager in the timely and efficient flow of all necessary documents in accordance with applicable codes. Supervises and assists processing staff, monitors work, ensures completion and accuracy and assists customers and regulatory personnel by resolving various documentation problems

Qualifications

• Excellent oral presentation and written communication skills essential


• Strong interpersonal and organizational skills a must


• The candidate must show a demonstrable history of tactful and positive dealings with all levels of personnel within an organization


• Typical Field Office Environment

Responsibilities

• Supervises Title Center services and staff and handles all critical items in the absence of the Title Center Manager.


• Assist Title Center Manager in the timely and efficient flow of all necessary documents in accordance with applicable codes.


• Supervise and assist staff, monitor work, ensure completion and accuracy.


• Monitor productivity and efficiency – MOS /Title Tracker.


• Payroll.


• Title Center reports.


• Resolve employee issues.


• Assist Salvage Providers, Title Processors, and IAA branches with any DMV questions or processes.


• Organizes and leads groups doing large title projects such as unobtainable title bulk projects and old inventory at DMV.


• Processes all salvage and non-repairable reversals through coordination with DMV.


• Prepares and requests all DMV microfiche inquiries.


• Monitors and updates Vehicle Industry News memos from DMV.


• Trains new Title Specialists and DMV Processors.


• Monitors DMV inventory supplies and communicates with DMV Vendor/ DMV to gain additional secured forms.


• Develops working relationships with Salvage Providers and various DMV units.


• Reviews and completes applications for salvage certificates and non-repairable certificates received from IAA Title Specialists.


• Conduct regular meetings with all department personnel to communicate policies and procedures and review issues or opportunities.


• Other duties as assigned per business needs

Employer

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.