Supervisor, Technology Support

McDonald's; Chicago (IL); On-site; USD 78,000 - 98,000; Full time

Benefits offered by this job

Bonus eligible

Long-term incentives

Benefits eligible

Job summary

McDonald’s Global Technology is seeking a Technology Support Supervisor to lead daily technology operations across MHQ labs and multiple production restaurant locations, ensuring stability and continuous improvement of services.

The role partners with Engineering, Product, Operations, QA, Support, and external vendors to deliver high-quality technology initiatives focused on reliability and restaurant experience.

Qualifications

• Experience in technology operations, engineering, QA, or technical support.
• Understanding of software delivery lifecycles from development to production support.
• Knowledge of Quick Service Restaurant technologies (POS, Kiosk, Printers).
• Strong problem-solving and analytical capabilities for complex production issues.
• Ability to manage vendors, service providers, and performance expectations.
• Ability to communicate with engineers, operations, stakeholders, vendors, and leaders.
• Ability to influence outcomes across teams without direct authority.

Responsibilities

• Collaborate with cross-functional teams to support deployments, upgrades, and tech transformations.
• Lead global technology initiatives, ensuring timelines, scope, quality, and requirements.
• Coordinate with engineering, product, vendors, and support to drive incident resolution.
• Set expectations for test planning, execution, defects, regression testing, and release validation.
• Drive continuous improvement of QA processes, tools, and reporting.
• Ensure lab environments accurately reflect restaurant tech configurations for development and testing.
• Develop plans for evolving lab capabilities as tech platforms change.
• Build a culture of accountability, collaboration, and customer focus across distributed teams.

Skills

Technology operations

QA & testing

Vendor management

Cross-functional collaboration

Problem solving

Communication with engineers

Tools

POS tech

Kiosk tech

Printers

Lab testing

Job description

Job Description:

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blogto learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Department Overview

The Global Technology Solutions & Services (GTSS) team is seeking a highly motivated Technology Support Supervisor to join our dynamic organization. In this role, you will lead and oversee daily technology operations across the MHQ labs and multiple production restaurant locations, ensuring stability, performance, and continuous improvement of technology services.

TheTechnology Support Supervisor is responsible for leading critical capabilities that enable successful delivery, validation, deployment, and ongoing support of lab and restaurant technology solutions.

This role partners closely with cross-functional business and technology teams, including Engineering, Product, Operations, Quality Assurance, Support, and external vendors to ensure technology initiatives are delivered with a strong focus on quality, operational readiness, reliability, and the restaurant experience.

Duties

• Collaborate with cross-functional business and technology teams to support strategic initiatives, deployments, upgrades, and technology transformation projects.
• Lead the successful implementation of global technology initiatives, ensuring adherence to project timelines, scope, quality standards, and business requirements.
• Coordinate with engineering, product, vendors, and other support organizations to drive incident resolution.
• Establish expectations for test planning, test execution, defect management, regression testing, and release validation.
• Drive continuous improvement of QA processes, tools, automation, and reporting.
• Ensure lab environments appropriately represent restaurant technology configurations required for development, testing, troubleshooting, certification, and demonstrations.
• Establish processes for lab equipment configuration, maintenance, inventory, access, scheduling, and environment readiness.
• Develop plans for evolving lab capabilities as restaurant technology platforms and testing requirements change.
• Build a culture of accountability, collaboration, continuous improvement, and customer focus across geographically or organizationally distributed teams.

Qualifications

• 1+ years of experience in technology operations, engineering, quality assurance, technical support, or related technology disciplines.
• Strong understanding of software and technology delivery lifecycles, including development, testing, release, deployment, and production support.
• Knowledge of Quick Service Restaurant technologies (POS, Kiosk, Printers, etc.)
• Strong problem-solving and analytical capabilities, particularly involving complex production or operational issues.
• Demonstrated ability to manage vendors, service providers, deliverables, and performance expectations.
• Ability to communicate effectively with engineers, operational teams, business stakeholders, vendors, and senior technology leaders.
• Demonstrated ability to influence outcomes across teams where direct organizational authority may not exist.

Preferred Qualifications

• Prior McDonald's or related Quick Service Restaurant (QSR) experience
• Experience leading technical teams and/or managing outsourced or contractor-based technology services.
• Experience managing competing priorities across multiple technical workstreams.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: No

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is$78,281.00 -$97,852.00per year
The above represents the expectedsalaryrange for this job requisition. Ultimately, in determining yourpay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.