Supervisor, Technical Operations

Mediacom Communications; Gulf Shores (AL); On-site; USD 55,000 - 82,000; Full time

Benefits offered by this job

Company provided vehicle and gas card!

Tools, tablet, and phone!

Health, vision, and dental insurance!

Paid vacation, holidays and flex PTO!

401K with company match

Employee discounts on Mediacom etc.

Education Enrichment up to $5,000 per年

Uniforms and boots

Wellness Program

Job summary

Mediacom Communications is seeking a Supervisor, Technical Operations in Gulf Shores, AL to lead CATV technical staff, ensure high-quality service, and oversee system maintenance. The role emphasizes training, scheduling, and troubleshooting to meet regulatory standards.

The position requires 5+ years in advanced CATV tech roles, strong electronics knowledge, and the ability to climb, lift heavy loads, and work flexible hours including on-call shifts.

Qualifications

• High school diploma or GED required.
• 5+ years of experience as an advanced technician with familiarity with all CATV technical jobs.
• Advanced electronics training, including RF test equipment and transmission line theories and analytical techniques.
• Aptitude with mechanical and electrical disciplines.
• Valid driver's license with clean record.
• May require climbing poles and working at heights.
• Able to lift 50-100 lbs and work in confined spaces.
• Willing to work flexible hours, on-call 24/7, and have good communication skills.
• Proficient with Word and Excel.

Responsibilities

• Hire, train, evaluate and supervise technical staff.
• Troubleshoot and repair cable system; respond to customer inquiries.
• Ensure compliance with CLI, FCC, and OSHA standards.
• Oversee new construction for technical compliance.
• Perform other duties as assigned.

Skills

CATV expertise

Electronics training

Analytical thinking

Written & verbal

Driver license

Education

High school diploma

GED (if applicable)

Tools

RF test equipment

Job description

Position: Supervisor, Technical Operations

Who We Are

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions.
The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.
As we continue to grow, so do our career opportunities.
We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve.
To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine.
Take that next step toward your future and join our growing team!

Position Overview

Provide technical direction for CATV operations so that the highest possible quality of pictures and service is maintained.
Hire, train, evaluate, supervise and oversee work schedules of technical staff, as well as contracted installers.

Company Benefits

• Company provided vehicle and gas card!
• Company provided tools, tablet, and phone!
• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
• Education Enrichment up to $5,000 per year for qualified employees!
• Company provided uniforms and boots!
• Employee Wellness Program!

Position Responsibilities

• Responsible for hiring, training, evaluating and supervising technical staff.
• Troubleshoot and insure repair of cable system, make necessary system adjustments and respond to customer inquiries.
• Ensure compliance in all systems of CLI, FCC, and OSHA performance standards.
• Oversee new construction for adherence to technical specifications.
• All other duties as assigned or required.

Position Requirements

• High school diploma or GED required.
• 5+ years of experience as an advanced technician with familiarity with all CATV technical jobs.
• Advanced electronics training, including RF test equipment and transmission line theories and analytical techniques for problem solving.
• Requires demonstrated aptitude with mechanical and electrical disciplines.
• Valid drivers license required; satisfactory driving record without major violations.
• May need to climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed.
• Lift and carry loads up to 50-100 lbs. (including line ladder); Work within limited confines, such as crawl spaces.
• Ability to work flexible work hours, including evenings, weekends and holidays as required.
• Willing to be on call for 24 hours / 7 days a week.
• Must possess good written and oral communication skills.
• Working knowledge of computer applications such as Microsoft Word and Excel.

Physical Requirements

• Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.

Get to know us:

Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards:

Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

Who you are matters here:

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer:

The salary range for this position is $55,000.00 - $82,000.00. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

_________________________________________________________________________________________________

Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact 845-443-2408 . Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.