Broadband Specialist V, Headend

Mediacom Communications; Benton (KY); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Company vehicle

Gas card

On-the-job training

Tools provided

Health, vision, dental insurance

Paid vacation

401K match

Performance bonus potential

Employee discounts

Education Enrichment

Uniforms and boots

Wellness program

Job summary

Mediacom Communications is seeking a Broadband Specialist V, Headend to maintain and repair headend equipment across primary and secondary sites, perform testing, and implement service changes to ensure a high-quality video and data delivery. You will work on FCC-compliant testing, calibration, and training, with a focus on safety and reliability while advancing in a large regional network in Kentucky.

This on-site role supports customers in the Benton area and offers competitive benefits and

Qualifications

• 8 years Cable Television or Telecommunications Technical Experience with at least 3 years as an Advance Technician or equivalent.
• High school diploma or GED required. Associates preferred.
• Valid driver’s license; satisfactory driving record required.
• Ability to interpret and correctly fill out various work order forms provided by the Company.
• Ability to interact with customers and co-workers; ability to communicate verbally.
• Good written and oral communication skills.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.

Responsibilities

• Perform all job responsibilities and duties of an Broadband Specialist I-V.
• Perform regular maintenance, repair, testing alignment, alterations and adjustment on all headend equipment including, but not limited to, processors, modulators, demodulators, encoders, decoders, satellite receivers, all types of switchers, fiber optic transmitters, fiber optic receivers, other fiber optic equipment, digital headend equipment, telephony equipment generators, air conditioning, power conditioning and other headend and plant equipment.
• Ability to perform regular proof of performance and other headend and plant testing, documentation and reporting in accordance with FCC rules.
• Perform headend alterations including design changes, service additions, service changes, channel rearrangements, equipment improvements and changes including air conditioning, power conditioning, standby generators, towers, antennas and satellite RX/TX stations.
• Maintain thorough and current proficiency of FCC performance specifications, and can, without supervision, initiate and complete comprehensive testing including (but not limited to) all FCC required or recommended tests and measurements.
• Insure that the headend and all related equipment is properly maintained within these specifications at all times.
• Perform training of personnel as directed by supervisor.
• Properly protect and defend equipment, property and material against loss, theft or damage.
• Maintain all equipment assigned in proper working order including regular calibration, repair, adjustment and alignment.
• Maintain security, including security and alarm systems, of facilities in accordance with policy.
• Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.

Skills

Technical troubleshooting

Customer communication

Reading schematics

Education

High School Diploma or GED

Associate degree preferred

Tools

Driver's license

FCC testing equipment

Job description

Position: Broadband Specialist V, Headend

Who We Are

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview

Primarily responsible for maintenance, repair, additions, alterations and general upkeep of primary headends, secondary headends, hub sights and relay sights, antennas, towers, earth stations. Reception, processing, combining and transmission of standard analog and digital CATV services, high speed and telephony duties as directed by Supervisor.

Company Benefits

• Company provided vehicle and gas card!
• Paid on the job training and opportunity to promote quickly!
• Company provided tools, tablet, and phone!
• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Pay increases through self-guided training!
• Performance bonus potential!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
• Education Enrichment up to $5,000 per year for qualified employees!
• Company provided uniforms and boots!
• Employee Wellness Program!

Position Responsibilities

• Perform all job responsibilities and duties of an Broadband Specialist I-V.
• Perform regular maintenance, repair, testing alignment, alterations and adjustment on all headend equipment including, but not limited to, processors, modulators, demodulators, encoders, decoders, satellite receivers, all types of switchers, fiber optic transmitters, fiber optic receivers, other fiber optic equipment, digital headend equipment, telephony equipment generators, air conditioning, power conditioning and other headend and plant equipment.
• Ability to perform regular proof of performance and other headend and plant testing, documentation and reporting in accordance with FCC rules.
• Perform headend alterations including design changes, service additions, service changes, channel rearrangements, equipment improvements and changes including air conditioning, power conditioning, standby generators, towers, antennas and satellite RX/TX stations.
• Maintain thorough and current proficiency of FCC performance specifications, and can, without supervision, initiate and complete comprehensive testing including (but not limited to) all FCC required or recommended tests and measurements.
• Insure that the headend and all related equipment is properly maintained within these specifications at all times.
• Perform training of personnel as directed by supervisor.
• Properly protect and defend equipment, property and material against loss, theft or damage.
• Maintain all equipment assigned in proper working order including regular calibration, repair, adjustment and alignment.
• Maintain security, including security and alarm systems, of facilities in accordance with policy.
• Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.

Position Requirements

• 8 years Cable Television or Telecommunications Technical Experience with at least 3 years as an Advance Technician or equivalent.
• High school diploma or GED required. Associates preferred.
• Valid driver’s license; satisfactory driving record required.
• Ability to interpret and correctly fill out various work order forms provided by the Company.
• Ability to interact with customers and co-workers; ability to communicate verbally.
• Good written and oral communication skills.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.

Physical Requirements

• Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.

Get to know us:

Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards:

Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

Who you are matters here:

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer:

The salary range for this position is $21.25 - $30.96 hourly. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact 845-443-2408 . Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.