Supervisor, System Operations Training (Hybrid Schedule)

Eversource Energy; Windsor (CT); On-site; USD 128,000 - 143,000; Full time

Job summary

Eversource Energy is seeking a trainer to develop and implement Distribution System Operations Training for new and seasoned operators. The role blends classroom and hands‑on instruction and aligns with system safety and regulatory standards.

You will modify materials for changes in procedures, coordinate emergency response activities, and collaborate with systems operators, vendors, and management to ensure effective learning outcomes across multiple sites.

Qualifications

• Bachelor’s degree in a relevant engineering field or equivalent.
• 5–10 years in electric power distribution, transmission or generation.
• Experience as a System Operator and as a trainer in formal programs.

Responsibilities

• Develops and implements training for new and qualified operators.
• Incorporates classroom and on‑the‑job training with hands‑on methods.
• Evaluates and updates training materials for regulatory changes.
• Assists in coordinating emergency response and event reviews.
• Represents training in meetings, committees and conferences.
• Evaluates vendor-provided training content for relevance.

Skills

Electric power distribution knowledge

System Operator experience

Instructional design

EMS/DTS knowledge

NERC standards knowledge

Learning management systems

Presentation skills

Written & oral communication

Analytical problem solving

Electrical schematics interpretation

Microsoft Office Suite

Education

Bachelor’s Degree in Electrical Engineering Technology or related discipline

Tools

EMS

DTS

Learning Management System (LMS)

Microsoft Office (Excel/PowerPoint)

MS Office Suite

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Role and Scope of Position:
This role develops and implements Eversource Distribution System Operations Training for new and qualified operators. Training includes both classroom and on-the-job training and incorporates both conceptual and hands-on instructional methods.

Essential Functions:

• Performs analysis, design, development, implementation and evaluation in the context of Eversource Distribution System Operations Training.
• Conducts System Operator Training program activities consistent with the Systematic Approach to Training, adult learning principles and training program policies and procedures.
• Incorporates simulation into Eversource Distribution System Operations Training.
• Receives and evaluates training requests and presents to System Operations Training management.
• Evaluates procedures, practices and regulatory changes and modifies System Operations Training materials as required.
• Evaluates and recommends vendor provided training content and services.
• Represents System Operations Training at meetings, on committees and at conferences.
• Assists operations management in the coordination of response to system emergencies and participates in event review teams and incident analyses as requested by operations management.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge / Skill:

• Knowledge of electric distribution system operations and the functions of the various components that make up the Eversource electric distribution system.
• Thorough knowledge of electric system switching and tagging procedures and practices.
• Knowledge of Energy Management System (EMS), Dispatcher Training Simulator (DTS) and other operations support applications
• Thorough knowledge of NERC Reliability Standards, OSHA regulation, and other regulatory requirements.
• Knowledge of the Systematic Approach to Training.
• Knowledge of instructional design and adult learning principles.
• Familiarity with learning management systems.
• Proficient with classroom and online presentation technologies.
• Strong presentation skills.
• Strong written and oral communication skills.
• Strong analytical and problem-solving skills.
• Read and interpret electrical schematic diagrams.
• Communicate and work effectively with personnel at various levels within Eversource, participant companies, non-utility generators, and neighboring utilities.
• Proficient with Microsoft Office Suite.

Education:

• Bachelor’s Degree in Electrical Engineering Technology or related discipline or an equivalent combination of education and experience.

Experience:

• Five to ten (5-10) years experience in electric power distribution, transmission or generation.
• Four (4) years of experience as a System Operator preferred.
• One (1) year of experience as a trainer in a formalized training program preferred.

Licenses:

• Valid motor vehicle operator’s license.

Working Conditions:

• Must be available to work emergency storm assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

#elecajd

#LI-ES3!

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$128,360.00-$142,620.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement :

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor