Supervisor, Store Operations

Sid Mashburn and Ann Mashburn; Dallas (TX); On-site; USD 24,796 - 35,817; Full time

Job summary

Sid Mashburn and Ann Mashburn seeks a Supervisor, Store Operations to act as the store’s central nervous system. You will oversee daily operations, lead an operations team, manage inventory accuracy, and ensure exceptional customer service while upholding brand standards.

You will collaborate with store management and HQ, drive sales through operational excellence, and sustain processes that support fast-paced retail performance.

Qualifications

• Self-motivated, problem-solving mindset to improve daily operations.
• Strong communication and interpersonal skills for cross-functional collaboration.
• Ability to delegate, prioritize, and adapt quickly in a fast-paced retail environment.

Responsibilities

• Lead and supervise operations associates to meet performance standards and customer service goals.
• Ensure smooth store operations, set clear daily/weekly priorities for the team.
• Assist store managers with weekly schedules and PTO planning based on store needs.
• Review weekly metrics and use data-driven insights to meet targets.
• Coordinate with HQ and store managers across channels.
• Oversee inventory flow: receipts, replenishment, store transfers, and audits.
• Manage omni-channel order fulfillment and annual physical inventory.

Skills

Self-motivated

Problem solver

Strong communication

Interpersonal skills

Delegation

Entrepreneurial spirit

Job description

WHAT IS THE BRAND?

Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn), and other high-quality, iconic brands. Mashburn aims to be the best in American style and service... a brand that offers luxury-quality product at accessible prices, delivered with a memorable customer experience, and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.

Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn), and other high-quality, iconic brands. Mashburn aims to be the best in American style and service... a brand that offers luxury-quality product at accessible prices, delivered with a memorable customer experience, and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.

WHAT IS THE JOB?

As a Supervisor, Store Operations in our shops, you are the store's central nervous system. You are responsible for overseeing and ensuring the smooth and efficient day-to-day operations of the store. You will lead, motivate, and manage operations associate(s) while maintaining our high customer service levels and operational excellence. Your role will include managing inventory through its accuracy and timely flow of all incoming and outgoing inventory, ensuring operational compliance with company policies, procedures, and brand standards, growing sales through operational store support, and driving your team to meet company metrics. This is an hourly, non-exempt position.

WHAT ARE THE RESPONSIBILITIES?

• Lead and supervise operations associates, ensuring they meet performance standards, are well-trained, and uphold our high customer service levels.
• Ensure store operations run smoothly, set clear daily/weekly priorities for operations team and individuals
• Assist store managers to set operations team weekly schedules and PTO based on company needs
• Reviewing weekly metrics with operations associates and using critical thinking and creative solutions to meet metrics within your store
• Managing communication with your HQ partners and store managers
• Managing the receipt of daily incoming and outgoing products from a systematic standpoint:
• Customer Direct Shipments
• Current Product Replenishment/New Product Releases
• Store-to-StoreProduct Reallocation
• Inventory Adjustments: MOS (Marked Out of Stock) RTV (Return to Vendor)
• Managing omni-channel order fulfillment from yourstore.
• Managing and leading thestore's annual Physical Inventory audit.
• Managing inventory integrity through daily enterprise cycle counts, variances, and inventory audits.
• Managing the verification of daily returns.
• Managing and reporting stock levels (overages, deficits, end-of-season) to appropriate teams.
• Executing and leading efficient sale prep and end-of-sale processes.
• Planning, designing, and reorganizing stock room layout to improve storage efficiency and ease of access when inventory levels increase/decrease.
• Daily monitoring and ordering of all necessarystoresupplies.
• Generalstoresupport (as needed).

WHAT ARE THE ESSENTIALS?

• A self-motivated, problem solver outlook with a "no task is too small" attitude.
• The ability to work comfortably and efficiently in a fast-paced startup environment.
• Strong communication and interpersonal skills
• The ability to identify workload needs, create priorities, and delegate accordingly
• A proactive mindset that brings new ideas and solutions to the team.
• A desire to always work towards continual improvement.
• An entrepreneurial spirit and enthusiasm for personal growth.
• Exceptional interpersonal skills leading to cross-functional relationships.
• The ability to execute enterprise-wide processes in a highly organized and proficient manner.
• General knowledge of menswear/womenswear fabric, garment construction, and styling.
• A flexible, positive, and creative mindset with the ability to work under pressure.
• The ability to anticipate opportunities to drive business and build morale.
• Creating a welcoming environment that is centered around a team-based culture.
• Reflects our core values of Hopefulness, Helpfulness, Hospitable, Hard Work, Nimble, Honest and Humble.