Supervisor, Specialty Support & Member Experience
Golden 1 Credit Union
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Job summary
Golden 1 Credit Union in California is seeking a Supervisor for MSCC Specialty Teams. You will lead product specialists, escalated support reps, the fraud pod, email/live chat, and bilingual teams to deliver exceptional member service.
You will report to the Contact Center Operations Manager and drive performance, service quality, and alignment with strategic goals. This role requires strong leadership, operations oversight, and a track record of coaching teams to meet service metrics in a
Responsibilities
- Lead teams responsible for specialized member interactions, including product specialists, escalation reps, fraud pod, email/live chat, and bilingual teams.
Job description
Golden 1 Credit Union in California is seeking a Supervisor for MSCC Specialty Teams. You will lead product specialists, escalated support reps, the fraud pod, email/live chat, and bilingual teams to deliver exceptional member service.
You will report to the Contact Center Operations Manager and drive performance, service quality, and alignment with strategic goals. This role requires strong leadership, operations oversight, and a track record of coaching teams to meet service metrics in a
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