Supervisor, Specialty Pharmacy Support Services

Navitus Health Solutions / Lumicera Health Services; United States; À distance; USD 57 000 - 68 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid time off

Parental leave

Holidays

401K match

Adoption assistance

Flexible Spending Account

Educational assistance

Referral bonus

Résumé du poste

Lumicera Health Services is expanding its Specialty Pharmacy Support Services team and seeks a Supervisor to lead Reimbursement or Intake Specialists. Under the Associate Manager, you will oversee day-to-day operations, staffing, training and quality adherence to service standards.

The role emphasizes process improvements, cross-functional collaboration, and maintaining high customer service levels. Remote candidates across the US are encouraged to apply; the position offers strong benefits,

Qualifications

• Bachelor’s degree or equivalent experience.
• Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists.
• 2–5 years’ experience, previous experience in a pharmacy setting preferred.
• Proficient in Microsoft Outlook, Word & Excel.
• Strong knowledge of current pharmacy regulations.

Responsabilités

• Schedule and monitor staff and day-to-day workflow. Develop employees' skills, evaluate performance, and provide feedback.
• Develop, track, and monitor employees' compliance to quality, service, and production standards.
• Monitor task turnaround time to meet internal standards and client guarantees.
• Assist in monitoring costs to ensure adherence to cost goals.
• Address staff concerns and operational, system, customer service, quality issues.
• Work in production as needed.
• Implement programs and process improvements to enhance internal and external customer service.

Connaissances

Leadership

Communication

Team collaboration

Quality standards

Formation

Bachelor’s degree or equivalent experience

Outils

Microsoft Outlook

Microsoft Word

Microsoft Excel

Description du poste

Company

Lumicera

About Us

Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the new norm in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.

Pay Range

USD $56,805.41 - USD $68,440.77 /Yr.

STAR Bonus % (At Risk Maximum)

10.00 - Pharm, Supvr, AsMgr, SrCSEII, PrgMgr, SrPrgMgr, SrProdMgr

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 10:30-7:00pm CST

Remote Work Notification

ATTENTION: Lumicera is only able to offer remote work to residents of Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

Overview

Due to growth, we are adding a Supervisor, Specialty Pharmacy Support Services to our team.

Under general direction of the Associate Manager, Pharmacy Services, the Supervisor, Specialty Pharmacy Support Services is responsible for managing the day-to-day operations of a team of either Reimbursement or Intake Specialists. This position monitors productivity and performance standards and plans and directs workflow and project assignments. Oversees production volume to ensure service standards are met. The Supervisor, Specialty Pharmacy Support Services will participate in hiring, training, and evaluation of staff, as well as be responsible for team’s adherence to corporate attendance and employment policies. This individual will work with the Associate Mgr, Pharmacy Service to develop policies, procedures, and the business work plan for the team and recognize and recommend operational improvements. Lastly, the Supervisor will train staff and intervene to help maintain a high level of customer service and meet turn-around time standards.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Schedule and monitor staff and day to day workflow. Develop employee’s skills, evaluate performance, and provide feedback. Oversees resolution of employee relations. Participate in hiring, training, and evaluation of staff
• Develop, track, and monitor employee’s compliance to quality, service, and production standards
• Monitor task turnaround time so that internal standards and client performance guarantees are met
• Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues
• Work in production as needed
• Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy
• Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Representatives pharmacy operations and service in cross-functional meeting and projects
• Participate in continued quality improvement and quality meetings as necessary
• Other duties as assigned

Qualifications

What our team expects from you?

• Bachelor’s degree or equivalent experience preferred. Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists
• 2-5 years’ experience, previous experience in a pharmacy setting preferred
• Proficient in Microsoft Outlook, Word & Excel
• Strong knowledge of current pharmacy regulations
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program - up to $750!

#LI-Remote

Location : Address

Remote

Location : Country

US