Supervisor, Specialty Pharmacy Support Services

Lumicera; Lansing (MI); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, dental & vision insurance

PTO

Parental leave

Holidays

401K match

Adoption assistance

FSA

Educational assistance

Professional membership assistance

Referral bonus

Job summary

Navitus Health Solutions is seeking a Supervisor, Specialty Pharmacy Support Services to lead a team of Reimbursement or Intake Specialists under the Associate Manager, Pharmacy Services. You will manage day-to-day operations, monitor productivity, and direct workflow to meet service standards while developing policies and best practices.

You will participate in hiring, training, and evaluating staff, ensure compliance with quality and cost goals, and act as escalation for complex issues.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists.
• Proficient in Microsoft Outlook, Word & Excel.
• Strong knowledge of current pharmacy regulations.
• Participate in, adhere to, and support compliance program objectives.
• Ability to interact cooperatively and respectfully with other employees.

Responsibilities

• Schedule and monitor staff and day to day workflow. Develop employee’s skills, evaluate performance, and provide feedback.
• Develop, track, and monitor employee’s compliance to quality, service, and production standards.
• Monitor task turnaround time so that internal standards and client performance guarantees are met.
• Assist in monitoring costs to ensure compliance with cost goals.
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues.
• Work in production as needed.
• Implement programs and process improvements to enhance internal and external customer service.
• Serve as escalation point for complex issues and represent pharmacy operations in cross-functional meetings.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Pharmacy regulations knowledge

Team collaboration

Education

Bachelor’s degree or equivalent experience

Job description

Overview

Due to growth, we are adding a Supervisor, Specialty Pharmacy Support Services to our team.

Under general direction of the Associate Manager, Pharmacy Services, the Supervisor, Specialty Pharmacy Support Services is responsible for managing the day-to-day operations of a team of either Reimbursement or Intake Specialists. This position monitors productivity and performance standards and plans and directs workflow and project assignments. Oversees production volume to ensure service standards are met. The Supervisor, Specialty Pharmacy Support Services will participate in hiring, training, and evaluation of staff, as well as be responsible for team’s adherence to corporate attendance and employment policies. This individual will work with the Associate Mgr, Pharmacy Service to develop policies, procedures, and the business work plan for the team and recognize and recommend operational improvements. Lastly, the Supervisor will train staff and intervene to help maintain a high level of customer service and meet turn-around time standards.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Schedule and monitor staff and day to day workflow. Develop employee’s skills, evaluate performance, and provide feedback. Oversees resolution of employee relations. Participate in hiring, training, and evaluation of staff
• Develop, track, and monitor employee’s compliance to quality, service, and production standards
• Monitor task turnaround time so that internal standards and client performance guarantees are met
• Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues
• Work in production as needed
• Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy
• Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations and service in cross-functional meeting and projects
• Participate in continued quality improvement and quality meetings as necessary
• Other duties as assigned

Qualifications

What our team expects from you?

• Bachelor’s degree or equivalent experience preferred. Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists
• 2-5 years’ experience, previous experience in a pharmacy setting preferred
• Proficient in Microsoft Outlook, Word & Excel
• Strong knowledge of current pharmacy regulations
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

#LI-Remote

Navitus Health Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status or any other characteristic protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.