Supervisor, Social Worker

001 University of Rochester; United States; On-site; USD 69,000 - 94,000; Full time

Job summary

University of Rochester is seeking a Supervisor Social Worker for the Crisis Call Line to provide clinical leadership, supervision, and direct services to individuals facing psychosocial and mental health needs. The role involves collaboration with hospital staff and community partners to ensure high-quality care.

The position requires a Master’s degree in Social Work, at least two years of professional social work experience, and LMSW licensure.

Qualifications

• Master's degree in Social Work from an accredited school.
• 2 years of professional social work practice required.
• LMSW license or equivalent licensure required upon hire.

Responsibilities

• Provide administrative and clinical oversight to Social Workers on the Crisis Call Line.
• Lead recruitment, onboarding, and staff development activities.
• Coordinate with interdisciplinary teams and hospital staff to ensure policy adherence and high-quality care.
• Support staffing schedules to maintain timely access to services and provide coverage as needed.
• Maintain documentation and compliance with hospital policies and external regulations.

Skills

Clinical leadership

Crisis intervention

Supervision

Policy development

Education

Master's degree in Social Work

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Details

Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500136 Psychiatry SMH Social Work Work Shift: UR - Day (United States of America) Range: UR URCB 213 Compensation Range: $69,326.00 - $93,600.00 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

The Supervisor Social Worker on the Crisis Call Line holds administrative and supervisory responsibilities, providing clinical leadership for patient care and crisis management. The Supervisor Social Worker provides leadership in working with hospital staff and community partners, participates in formulating policy and establishing procedures, and assists in recruitment, hiring and onboarding activities for staff in the service. This role also provides direct clinical services, including crisis intervention, assessment, and referral services to individuals facing psychosocial and mental health concerns via the Crisis Line and Virtual Mental Health Urgent Care.

ESSENTIAL FUNCTIONS

• Provides administrative and clinical oversight, supervision, case consultation and discipline specific administrative supervision to Social Workers on the Crisis Call Line.
• May provide interdisciplinary supervision, as well as performance management and evaluation of program staff.
• Responds to incoming Crisis Call Line and Virtual Mental Health Urgent Care patients in a timely manner, collects a brief history and determines, based on the initial assessment, caller’s needs and if the caller is at risk for harm to self or others.
• Follows designated workflows to provide each caller with the appropriate interventions and level of care.
• Makes referrals to appropriate levels of care to include Mobile Crisis, outpatient MH services and community resources, as indicated.
• As a member of an interdisciplinary leadership team, will collaborate with the Program Director for MCT and CCL to develop and implement policies and procedures.
• Incorporates and monitors adherence to policies and procedures to maintain standards of care.
• In collaboration with the Program Director for MCT and CCL, maintains staffing schedule to support timely access to services.
• Provides coverage and accessibility for vacations and sick calls, as needed.
• Completes time approval and monitors clinician’s time, attendance, and adherence to applicable policies.
• Assists in recruitment, hiring and onboarding activities for staff in the service.
• Attends Social Work Division, Social Work in Psychiatry and Program staff meetings.
• Participates in activities of the Social Work and Psychiatry Division Psychiatry Division including, but not limited to, ensuring policies and procedures are implemented regarding professional practice, discharge planning and patient care, timely completion of time reporting and other Hospital or Division forms, Documents treatment in patient’s electronic medical record in compliance with Division, Department, and Hospital Policy.
• Hospital and Division mandatory in-service training programs and UHS reviews.
• Participates in routine committee process of the Social Work Division and facilitates Division and Hospital quality assurance and staff development activities.
• Subscribes to the departmental goal of creating a culturally competent environment by treating patients, families, trainees, and co-workers in a sensitive manner with appropriate attention to cultural differences.
• Participates in available cultural competency events and training appropriate to job duties.
• Assists with supporting the interdisciplinary treatment team meetings, which may include discussion of clinical cases, educational opportunities and professional development.
• Ensures that proper treatment and referral protocols are followed with respect to child abuse, domestic violence, consultation with specialty clinics, and referral both within and outside of SMH.

Teaching

Based on experience and as determined by the social work supervisor, the social worker may supervise social work or other master’s level graduate students. Upon invitation from the Program Director and in consultation with the social work supervisor, he/she may offer learning experiences for psychiatric residence, medical students, and family medicine residence. Supervision relates to psychosocial assessment and intervention with patients and their families.

Research

Based on experience/interest, may participate in interdisciplinary research as determined by the Social Work Supervisor, in consultation with the Social Work Clinical Manager in Psychiatry.

MINIMUM EDUCATION & EXPERIENCE

• Master's degree from an accredited school of Social Work and 2 years of professional social work practice required
• Or equivalent combination of education and experience

LICENSES AND CERTIFICATIONS

• LMSW - Licensed Medical Social Worker - State Licensure as defined by the State Board for Social Work, State Education department, Division of Professional Licensing Services upon hire required

Equal Opportunity Statement

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Learn. Discover. Heal. Create.

About the University

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.