Supervisor, Slot Performance - Preventative Maintenance

Seminole Hard Rock; Florida; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid Time Off

Annual Bonus Opportunity

Job summary

Seminole Hard Rock Hotel & Casino Hollywood in Hollywood, FL seeks a Slot Preventive Maintenance Lead to supervise maintenance of gaming devices, kiosks and related equipment, ensuring preventive work is completed on schedule.

You will train technicians, manage daily schedules, verify work quality, maintain inventory, and uphold safety and regulatory standards. Strong leadership and reporting skills are essential.

Qualifications

• High School diploma or equivalent, with mechanical/electronic aptitude.
• Minimum two years leading a team, preferably in maintenance.
• Ability to use basic preventive maintenance equipment and tools.
• Strong communication and leadership skills.
• Experience creating Excel spreadsheets for clear reporting.

Responsibilities

• Train incoming Slot PM Technicians on duties and responsibilities.
• Schedule Slot PM Technicians daily.
• Inspect PM work to ensure devices are operable.
• Ensure devices are cleaned within the expected timeframe.
• Maintain an organized inventory of supplies.
• Promote friendly service to players and employees.
• Obtain working knowledge of various electronic and electro-mechanical equipment.
• Verify proper casino gaming device functionality following preventive maintenance.
• Maintain a clean, safe, hazard-free work environment.
• Follow Gaming Commission Regulations and Seminole Tribe policies.

Skills

Leadership

Preventive maintenance

Mechanical aptitude

Communication skills

Education

High School diploma

Tools

Maintenance tools

Job description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks

• We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description

Under the direction of the Slot Performance Manager, this position is responsible for performing preventive maintenance on gaming devices; to include Slot machines, Guest Enrollment Kiosks, and Kiosk Units. Oversee Slot Preventive Maintenance Technicians; to ensure devices are cleaned effectively within the expected timeframe.

Essential Job Functions

• Train incoming Slot Preventive Maintenance Technicians of duties and responsibilities expected
• Ensure daily scheduling of Slot Preventive Maintenance Technicians
• Inspect and verify preventive maintenance performed by Slot Preventive Maintenance Technicians after completion to ensure units are operable
• Scheduling of units to ensure devices are cleaned within the expected timeframe
• Ensure supplies needed to perform preventive maintenance are ordered
• Maintain an organized inventory of cleaning supplies and equipment
• Performs scheduled preventive maintenance to casino gaming devices, using established procedures and maintenance schedules
• Inspect all bill validators, kiosk scanners, ticket and card printers, speakers, power supplies, cooling supplies and related equipment
• Always promote positive public/employee relations by providing friendly service to players and employees, being able to meet their needs
• To obtain a working knowledge of various electronic and electro-mechanical equipment.
• Verify proper casino gaming device functionality following preventive maintenance
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Performs all essential duties for preventative maintenance.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Other duties as assigned.

Qualifications

High School diploma or equivalent with mechanical/electronic aptitude preferred, and or prior cleaning of electrical devices preferred.

Minimum two (2) years of leading a team, preferably repair experience or equivalent trade.

• The ability to use basic preventive maintenance equipment and tools
• Exhibits superior communication skills to management
• Exhibit professional leadership skills while performing the duties assigned
• Knowledge of creating excel spreadsheets for clear reporting
• Must possess ability to solve practical problems
• Ability to successfully interface with all levels of the organization including the gaming office
• Time management skills.
• Collaboration and flexibility required

Work Environment

May be exposed to casino related environmental factors including, but not limited to, secondhand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific visio