Supervisor, Slot Performance – Preventative Maintenance

001 Seminole Hard Rock Hollywood; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Maintenance Lead to oversee preventive maintenance on gaming devices and related equipment. You will train and supervise technicians, schedule daily tasks, and ensure devices stay operable in a fast-paced casino environment.

The role requires a high school diploma or equivalent, strong leadership, communication, and problem-solving abilities, plus experience with Excel reporting. On-site at Hollywood, FL campus with comprehensive benefits.

Qualifications

• High School diploma or equivalent required.
• Experience leading a team is preferred (2+ years).
• Ability to use basic preventive maintenance equipment and tools.
• Strong communication and leadership skills for managing technicians.

Responsibilities

• Schedule daily work for Slot Preventive Maintenance Technicians.
• Inspect preventive maintenance performed and verify operability of devices.
• Maintain orderly inventory of cleaning supplies and equipment.
• Perform scheduled preventive maintenance on casino gaming devices.
• Enter reports and data into spreadsheets for clear reporting.
• Ensure safety, compliance and professional interactions with staff.

Skills

Leadership

Communication

Problem solving

Time management

Collaboration

Education

High School diploma or equivalent

Tools

Excel

Preventive maintenance equipment handling

Job description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, Bora Bora style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description

Under the direction of the Slot Performance Manager, this position is responsible for performing preventive maintenance on gaming devices; to include Slot machines, Guest Enrollment Kiosks, and Kiosk Units. Oversee Slot Preventive Maintenance Technicians; to ensure devices are cleaned effectively within the expected timeframe.

Essential Job Functions

• Train incoming Slot Preventive Maintenance Technicians of duties and responsibilities expected
• Ensure daily scheduling of Slot Preventive Maintenance Technicians
• Inspect and verify preventive maintenance performed by Slot Preventive Maintenance Technicians after completion to ensure units are operable
• Scheduling of units to ensure devices are cleaned within the expected timeframe
• Ensure supplies needed to perform preventive maintenance are ordered
• Maintain an organized inventory of cleaning supplies and equipment
• Performs scheduled preventive maintenance to casino gaming devices, using established procedures and maintenance schedules
• Inspect all bill validators, kiosk scanners, ticket and card printers, speakers, power supplies, cooling supplies and related equipment
• Always promote positive public/employee relations by providing friendly service to players and employees, being able to meet their needs
• To obtain a working knowledge of various electronic and electro-mechanical equipment.
• Verify proper casino gaming device functionality following preventive maintenance
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Performs all essential duties for preventative maintenance.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Other duties as assigned.

Qualifications

High School diploma or equivalent with mechanical/electronic aptitude preferred, and or prior cleaning of electrical devices preferred. Minimum two (2) years of leading a team, preferably repair experience or equivalent trade.

• The ability to use basic preventive maintenance equipment and tools
• Exhibits superior communication skills to management
• Exhibit professional leadership skills while performing the duties assigned
• Knowledge of creating excel spreadsheets for clear reporting
• Must possess ability to solve practical problems
• Ability to successfully interface with all levels of the organization including the gaming office
• Time management skills.
• Collaboration and flexibility required

Work Environment

May be exposed to casino related environmental factors including, but not limited to, secondhand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The Casino environment is hectic, fast-paced and often crowded and noisy.

May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to public.

Closing

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high- stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!