Supervisor, Service Operations

CGP Data Center and Cloud Solutions; Kincora (VA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Growth opportunities

Training & development

Job summary

CPG is seeking a Supervisor, Service Operations in Ashburn, VA to lead the Service team in installation, commissioning, and maintenance of mission-critical power. The role emphasizes safety, training, and effective planning to ensure high-quality facility services.

The position requires a US Citizen, OSHA certification preferred, and ability to pass background checks. On-site presence is 50% of the time with opportunities for growth within the company.

Qualifications

• Education/Experience (Required): High School Diploma.
• Ability to train, influence and motivate team members.
• Ability to understand and follow electrical one-lines, technical manuals, and procedures.
• Experience writing pre job briefs, procedures and technical reports.
• Excellent written and oral communication skills.
• Outstanding Customer relations skills.
• Ability to make independent decisions.
• Must be a US Citizen.

Responsibilities

• Provide effective oversight, leadership and administration of safety processes and procedures.
• Travel to customer sites to manage the DC Power installations, replacements, and maintenances activities.
• Participate in troubleshooting and ensure resolution of DC Power issues.
• Communicate with Project/Contract manager regarding materials, equipment, or delays.
• Plan and maintain work systems, procedures, and policies for performance.
• Coordinate inter-team logistics for the DC Power team.
• Enforce quality and customer service standards; identify improvements.
• Manage staff by setting expectations and deadlines.
• Perform site walks and estimate potential new work.
• Review and approve weekly timesheets for your team.

Skills

Leadership

Safety leadership

Communication

Decision making

Team training

Education

High School Diploma

Tools

Excel

Word

Outlook

Teams

Job description

Careers in End-to-End
Data Center Services

The People

Through organic growth and strategic acquisitions, we’ve assembled some of the most experienced leadership in the industry to guide our teams of highly-capable technicians, partners and subcontractors. With the right practical knowledge, training and clearances, our people have the skills and expertise to take on any job and work within any environment.

The Work

From new builds and whitespace fit-outs to professional and technical services, CPG offers a diverse range of career opportunities across our lines of business. Matching the pace of our customers and the industry at large, we’re one of the fastest-growing data center service providers in the country.

The Impact

For over 20 years, CPG has been at the vanguard of the data center industry’s transformation, empowering organizations to store and deliver an unprecedented volume of data and applications to increasingly dispersed end-users. Today, CPG’s expertise extends far beyond simple construction or any one line of service – driven by the employees that make us a true partner to Fortune 500 companies, enterprise cloud providers and colocation data centers.

The Benefits

• Competitive compensation with generous health and wellness options, retirement and paid time off
• Growth opportunities across our lines of business
• On-the-job training and professional development

The Opportunities

Do you have a desire to work with the best? We employ only the most highly skilled and accomplished professionals in the industry.

Position:Supervisor, Service Operations

Location: 21000 Ashburn Crossing Drive

Suite 100

Ashburn, VA

Job Id:1326

# of Openings:1

TITLE: Supervisor, Service Operations

LOCATION: Ashburn, VA

POSITION SUMMMARY: The Supervisor, Service Operations provides day-to-day leadership of the Service team. The Supervisor ensures the safety and competency of the team to provide the highest levels of installation, commissioning, and maintenance of mission critical power.The Supervisor ensures smooth and efficient delivery of critical facility services by leading, training, and assuring adequate job planning. Supervisors are the primary safety and competency leaders for our teams and drive our company culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide effective oversight, leadership and administration of safety processes and procedures.
• Travel to customer sites to manage the DC Power installations, replacements, and maintenances activities.
• Participate in the troubleshooting and ensure the resolution of any DC Power issues related to the line of business.
• Confirm the arrival of materials necessary for the project installations. Communicate frequently with the Project / Contract manager regarding any issues related to materials, equipment, or delays associated to the projects.
• Responsible for planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of CPG Technicians.
• Responsible for inter-team logistical and labor coordination as necessary for the DC Power team.
• Maintains a high quality of service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Contributes to team effort by accomplishing related tasks as needed.
• Accomplishes staff management by communicating job expectations.
• Delegate tasks and set deadlines.
• Perform site walks and estimating of potential new work.
• Review and approve weekly timesheets for your team.
• Be familiar with all applicable Federal, State, and local rules, codes, and regulations.
• Other assigned tasks as requested.
• Jobsite presence (50 percent of the time)

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience (Required):

• High School Diploma
• Ability to train, influence and motivate team members.
• Ability to understand and follow electrical one-lines, technical manuals, and procedures.
• Experience writing pre job briefs, procedures and technical reports.
• Excellent written and oral communication skills.
• Outstanding Customer relations skills.
• Ability to make independent decisions.
• Must be a US Citizen.

Preferred:

• Experience bidding and executing DC power work for federal and/or commercial customers.
• Knowledge and experience using basic Computer skills (Excel, Word, Outlook, Teams).
• Experience in critical facilities including federal facilities, power generation plants and data centers.
• Project leadership.

Certificates and Licenses:

• OSHA 10 or 30 certification preferred.
• Must be able to pass government background checks, attain and maintain a federal security clearance and gain access to facilities that require proof of vaccination status (i.e. Covid-19 vaccine/booster).

Supervisory Responsibilities:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, training employees; planning, assigning, and directing work.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; Standing and walking is required. The noise level in the work environment is usually moderate. The employee must occasionally lift and carry up to 50 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Pre Employment Requirements:

Employment is contingent upon successful completion of a pre-employment background check, drug screening, and motor vehicle record (MVR) review, in accordance with applicable federal, state, and local laws. Positions requiring driving must have an MVR that meets company and insurance carrier standards.

CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

CPG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state and local laws.

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [e-mail]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail] or call 703-726-9726. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.