Supervisor, Service Coordinator

Pittsburgh Mercy; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

403B with employer match

Paid Time Off (PTO)

Paid Holidays

Job summary

Pittsburgh Mercy is seeking a Service Coordination Supervisor to lead clinical and operational aspects of adult and child mental health services. The role directs program planning, compliance, and quality improvement while guiding a multidisciplinary team to deliver person-centered care.

The position emphasizes recovery‑oriented approaches, strong leadership, and collaboration with internal and external partners to meet community needs. Weekday schedule with potential on‑call responsibilities.

Qualifications

• Master’s degree plus 3 years mental health experience or Bachelor’s plus 5 years experience with 2 years supervisory experience
• Valid driver’s license and ability to operate a company vehicle
• Pre-employment drug test and Act 33/34/73 clearances

Responsibilities

• Provide strategic, clinical, and operational leadership for Service Coordination programs
• Oversee planning, administration, evaluation, and continuous improvement of services
• Lead a multidisciplinary team of Service Coordinators and foster accountability and growth
• Apply recovery‑oriented, trauma‑informed, and family systems approaches to care
• Maintain program integrity and drive quality improvement initiatives

Skills

Leadership

Team development

Stakeholder collaboration

Education

Master’s degree in social work, psychology, counseling, rehabilitation, education, or related field

Bachelor’s degree in a human service field or Registered Nurse

Job description

Employment Type:Full time Shift: Description:

POSITION SUMMARY:

The Service Coordination Supervisor provides strategic, clinical, and operational leadership for Service Coordination programs serving adults with serious and persistent mental illness (SPMI), as well as children with serious emotional disturbance (SED) and their families. This role oversees the planning, implementation, administration, evaluation, and continuous improvement of program services, ensuring compliance with state regulations, county requirements, payer expectations, and organizational policies.

The Supervisor leads and develops a multidisciplinary team of Service Coordinators, fostering a culture of accountability, professional growth, and excellence in service delivery. Through the application of recovery‑oriented, strength‑based, trauma‑informed, and Family Systems approaches, the Supervisor ensures the delivery of high‑quality, person‑centered care that promotes positive outcomes for individuals and families.

This position requires strong leadership, clinical expertise, sound judgment, and the ability to effectively navigate complex systems of care while building collaborative relationships with internal and external stakeholders. The Supervisor is responsible for maintaining program integrity, advancing quality improvement initiatives, and ensuring services are responsive to the evolving needs of the communities served.

REQUIREMENTS:

• Master’s degree in social work, psychology, counseling, rehabilitation, education, or a related field plus at least three (3) years of mental health experience, including one (1) year of supervisory experience OR Bachelor’s degree in a human service–related field (or Registered Nurse) plus at least five (5) years of related experience, including two (2) years of supervisory experience
• Valid driver’s license and ability to operate a company vehicle
• Pre-employment drug test
• Act 33/34/73 clearances

SCHEDULE: (exempt/salary)

Primarily Monday through Friday, full-time, with flexibility and ability to work weekends, holidays and assume on‑call responsibilities when required.

Comprehensive Benefit Package starts Day 1 of employment:

Medical, Dental, Vision; Life Insurance, 403B with employer match; Paid Time Off (PTO); Paid Holiday Days; Plus more………

ABOUT PITTSBURGH MERCY:

We are a community‑based health and human services organization using person‑centered care to treat our area’s most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care. Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help – and hope – to people who are experiencing: Mental illness and substance use; Physical health needs; Intellectual disabilities; Traumatic events or circumstances, including homelessness + abuse.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.