Supervisor Security

Hilton Grand Vacations; Philipsburg (Centre County); On-site; USD 45,000 - 60,000; Full time

Job summary

A reputable vacation company is hiring a Supervisor Security to maintain safety and security at its resort. Responsibilities include overseeing Security Officers, conducting patrols, and managing emergency situations while providing excellent customer service. Candidates should possess strong analytical skills, adaptability, and proficiency in relevant software. This position is essential to ensure a safe and secure environment for guests and team members.

Qualifications

• Experience in a supervisory role within security or a similar field.
• Ability to adapt effectively to changes in a fast-paced environment.

Responsibilities

• Maintain a safe and secure environment for team members and guests.
• Conduct patrols of all areas and report deficiencies.
• Oversee the operation of security equipment and ensure proper procedures are followed.
• Provide training and shift briefs for Security Officers.

Skills

Computer proficiency in Microsoft Word, Excel and Outlook

Excellent customer service skills

Strong analytical and problem-solving skills

Ability to recognize emergency situations

Competent in public speaking

Proficient in time management

Job description

Supervisor Security – Hilton Grand Vacations

Location: St. Maarten, Resort: Royal Palm

Hours: 40 per week

Job Responsibilities

• Under general supervision, maintain a safe and secure environment for all team members, members, owners, and guests while following and enforcing all company policies and procedures and providing direction and supervision to Security Officers.
• Conduct patrols of the common areas, offices, work and storage areas, being observant and reporting any safety or security deficiencies.
• Operate and monitor all security equipment, including radios, Automated External Defibrillator (AED), Personal Protective Equipment (PPE), master keys and the resort’s key card system.
• Log all hard keys, visitor badges, parking passes, as well as lost and found property according to Company policy and procedure.
• Provide continuous professionalism and courtesy with every guest and team member interaction.
• Conduct preliminary investigations and obtain all information, photographs, statements and evidence for incident reports.
• Assign schedules, shift posts and special assignments for Security Officers.
• Review incident reports for accuracy and completeness.
• Conduct shift briefs and training for Security Officers.
• Maintain CPR/AED certification.
• Complete all incident and/or injury reports for submission to Risk Management, HR and Resort Management in a timely fashion.
• Identify and assist management with trespassing problematic guests, visitors or team members.
• Maintain confidentiality of all security‑related matters at all times.
• Participate and assist management, as well as first responders in emergency situations.
• Conduct inspections of, and notify management if any deficiencies are found with the Security Department’s vehicles or equipment.
• Escort team members or vendors through secure areas.
• Conduct key and safe assists as assigned.
• Act as a witness to cash drops.
• Complete all required Company trainings and compliance courses as assigned.
• Adhere to Company standards and maintain compliance with all policies and procedures.
• Perform other related duties as assigned.

Skills & Abilities

• Computer proficiency in Microsoft Word, Excel and Outlook.
• Excellent customer service skills.
• Proficiency in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognize an emergency situation and take appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem‑solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Competent in public speaking.
• Perform well with frequent interruptions and/or distractions.
• Consistently demonstrate how We Love to Say Yes™ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners, and guests.

DISCLAIMER

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification. The duties described are not to be interpreted as being all‑inclusive to any specific team member. The Essential Job Functions, Physical Requirements, and Work Environment characteristics described are representative of those that must be met to successfully perform the essential functions of this job. Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified team members can perform the essential functions of the job.