Safety and Security Officer

Mii amo; Sedona (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Enchantment in Sedona is seeking a dedicated security professional to safeguard guests and property. You will monitor areas, respond to incidents, and coordinate with management during emergencies to ensure safety and service standards are met.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced resort environment, with a professional image at all times.

Qualifications

• Must hold First Aid, CPR and First Responder certifications or be willing to obtain within 30 days.
• High school diploma or GED required.
• Background in Law Enforcement, Security or Military preferred.
• Proficient in documenting safety rules, incident reports and medical reports.

Responsibilities

• Safeguard residents, resort property, assets, guests and team members.
• Communicate effectively with guests, team members and other departments.
• Maintain a friendly, professional image in a fast-paced environment.
• Inspect public areas, entrances, back-of-house areas and grounds for security issues.
• Write detailed incident reports for theft, injury, property damage or policy breaches.
• Investigate safety incidents and coordinate with local law enforcement as needed.
• Respond to emergencies and arrange medical treatment when necessary.
• Manage access control and security of doors and alarm systems.
• Assist guests and staff, respond to requests promptly and courteously.

Skills

First Aid CPR certification

Communication

Attention to detail

Incident reporting

Education

High school diploma or GED

Tools

Word

Excel

Job description

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day

Safeguarding residents, resort property, assets, guests, visitors and team members

Work Performed

• Communicate effectively and genuinely with guests, team members and other departments
• Maintain a friendly and caring demeanor at all times in a fast pace environment
• Maintain a professional image at all times that falls within the hotel and company guidelines for appearance and dress
• Patrol and inspects assigned areas to include all public areas, meeting rooms, entrances, back of the house areas, and outside buildings and grounds; check areas for unauthorized persons or vehicles, unlocked doors, and fire and safety hazards
• Write detailed reports regarding incidents of theft, injury, property damage and/or any incident relating to an infraction of laws, company policies or breaches of security
• Investigate all safety or security incidents, relating to the hotel guests or employees as directed by the Director of Security and Loss Prevention or Resort management; monitor security camera system, coordinate investigations with local law enforcement agencies as appropriate
• Respond to emergency situations promptly, evaluates the nature and severity of the situation, and act accordingly, including calling for outside assistance if necessary; arrange for emergency medical treatment for guest and employees
• Key control of entire property
• Check alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas
• Respond to all guest requests, problems, complaints and /or phone calls in an attentive, efficient, and courteous manner
• Professionally deal with difficult situations/people, conflicts, and varied individuals of different educational levels
• Respond quickly to guest requests in a friendly but professional manner and follow up to ensure guest satisfaction that meets and exceeds our service standards
• Escort staff and guest to car if requested
• Randomly inspecting purses, packages or bags of all employees
• Control of lost and found for the resort
• Other duties as assigned

Supervision Exercised

None

Supervision Received

Director of Security and Loss Prevention

Minimum Requirements

Must be certified in First Aid, CPR and First Responder Certifications or be willing to obtain certification within 30 days of employment. High school diploma or GED required. Background in Law Enforcement, Security, or Military preferred. Must be certified in CPR/ First Aid for children & infants. Computer experience with Word and Excel. Ability to understand, write and execute documents such as safety rules, policy manuals, incident reports, medical reports, etc. Ability to carry out instructions in written, oral, or diagram form. Must have ability to apply common sense and appropriately handle guest and team member needs. Excellent communication skills required with attention to detail. Safety sensitive position.

Physical Requirements

20% Sitting
80% Walking & standing
Lifting/carrying 50-100lbs
Hearing and manual dexterity
Distance vision and close vision of 1-3 feet
Ability to work in all types of weather conditions
Ability to drive golf cart