Supervisor, Scheduling

RAYUS Radiology; Saint Louis Park (MN); On-site; USD 52,000 - 78,000; Full time

Job summary

RAYUS Radiology seeks a Scheduling Supervisor to lead a patient scheduling team in Saint Louis Park, MN. The role focuses on answering calls, coordinating appointments, and ensuring accurate patient data entry while maintaining high service levels.

The candidate will train staff, improve processes, and assure QA standards, working cross-functionally to support radiology services and patient care excellence.

Qualifications

• High school diploma or equivalent required.
• 4+ years of medical scheduling and customer service experience.
• Supervisory or leadership experience in an office environment preferred.
• Proficient with Microsoft Office and using computer systems.

Responsibilities

• Answer phones and schedule patient examinations per company policy.
• Ensure accurate capture of patient, insurance and financial information.
• Maintain up-to-date scheduling data and refer to physicians as needed.
• Oversee staffing plans, timecards, and performance evaluations.
• Provide back-up coverage for front office staff as needed.
• Handle overflow calls for other centers within the market.

Skills

Phone system

Microsoft Office

Medical scheduling

Leadership

Customer service

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

Electronic records systems

Job description

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Scheduling Supervisor to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Supervisor, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. In addition, takes ownership of training, process improvement and/or quality assurance as assigned. Ensures the team is delivering the highest level of service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(50%) Scheduling

• Answers phones and handles calls in a professional and timely manner
• Maintains positive interactions at all times with patients, referring offices and staff
• Schedules patient examinations according to existing company policy
• Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
• Ensures all patient data is entered into information systems completely and accurately
• Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
• Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
• Maintains an up-to-date and accurate database on all current and potential referring physicians
• Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
• Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
• Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)

(35%) Team Management

• Supports associates ensuring highest level of patient satisfaction
• Ensures comprehensive knowledge of the company's policies and procedures for all associates
• Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate center coverage
• Monitors and approves timecards
• Participates in staff planning and hiring process along with management
• Initiates and participates in associate performance evaluations, compensation and development of associates including performance improvement plans, disciplinary actions and/or terminations
• Leads regular staff meetings and associate one-on-ones
• Develops and monitors the teams' performance through QA process
• Implements training program for new associates
• Fosters a team environment, ensuring appropriate communication between departments
• Maintains and updates scheduling procedure and training manuals

(10%) Insurance

• Pre-certifies all exams with patient's insurance company as required
• Verifies insurance for same day add-ons
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(5%) Performs other duties as assigned

Required:

• High school diploma or equivalent
• Working knowledge of Microsoft Office
• Proficient with using computer systems and typing
• Must be able to handle multi-level phone system with a high volume of calls at one time
• 4+ years of medical scheduling and customer service experience with demonstrated ability to train others and recognize and implement process improvements
• Prior supervisory or leadership experience in an office environment

Preferred:

• Associate's degree
• Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.