Supervisor- Sales Support

Medline; Illinois; On-site; USD 73,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Life and disability

401(k) contributions

Paid time off

Job summary

Medline Industries, LP in Illinois seeks a supervisor to lead staff servicing existing territories and accounts. You will oversee onboarding, coordinate training, and drive best practices in customer service while aligning with Sales.

You will monitor a book of business, communicate product portfolio knowledge, and escalate issues to Sales. Responsibilities include managing KPIs, CRM notes, and monthly reports, while hiring and developing staff.

Qualifications

• Minimum high school diploma or equivalent.
• At least 4 years of account management and/or sales support experience.
• Proven customer relationship skills and ability to meet sales targets.
• Experience with CRM software and MS Office.

Responsibilities

• Oversee onboarding for new territories (systems, processes, customer service best practices).
• Update AMSR training materials and deliver shadowing sessions.
• Provide feedback and progress reports to Sales Managers on trainees.
• Monitor book of business for existing accounts in vacant territory(s).
• Explain full product portfolio to AMSR and Sales teams.
• Escalate inquiries regarding orders, product availability, or billing.
• Review and approve account strategies; monitor team KPIs.
• Collaborate with service managers and specialists; escalate complex issues.
• Ensure monthly reports on contracts and programs are accurate.
• Maintain accurate CRM notes, account records, and follow-up tasks.
• Hiring staff and developing personnel; performance reviews.

Skills

Customer relationship skills

Time management

Written and verbal communication

MS Office

Education

High school diploma or equivalent

Tools

CRM software

MS Office Suite

Job description

Job Summary

Supervise staff responsible for servicing existing, territories and/or accounts.

Job Description

MAJOR RESPONSIBILITIES

Development

• Oversee onboarding sessions for new territories (systems, processes, customer service best practices).
• Own updates to AMSR training & materials.
• Conduct shadowing and role-play sessions for retention and selling skills.
• Provide feedback and progress reports to Sales Managers on trainees.

Account Management

• Monitor a book of business for existing accounts in vacant territory(s); manage assigned accounts’ day-to-day needs.
• Convey knowledge and understanding of full product portfolio to AMSR and Sales teams.
• Escalation point for AMSR team in response to inbound customer inquiries (orders, product availability, billing).

Sales Accountability

• Review and approve account strategies.
• Monitor team KPIs (retention, growth, CRM compliance).

Internal Partnerships

• Support and work with all dedicated service managers and specialists for assigned accounts.
• Escalate complex issues to Sales Manager.

Data Analysis

• Ensure monthly reports and specialized reports on contracts, programs, and focus areas are accurate and distributed to account partners.

Administration

• Accountable for accurate CRM notes, account records, and follow-up tasks.

Management Responsibilities

• Responsible for the day-to-day activities and outcomes of a group of employees.
• Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

Education

Minimum Job Requirements

• High school diploma or equivalent.

Certification / Licensure

• None

Work Experience

• At least 4 years of account management and/or sales support experience.

Knowledge / Skills / Abilities

• Demonstrated customer relationship skills.
• Time management skills required to meet sales targets and manage team members.
• Strong written and verbal communication skills.
• Experience with Customer Relationship Management (CRM) software.
• Proficient in MS Office (Excel, Power Point and Word).

Preferred Job Requirements

• None

Work Experience

• None

Knowledge / Skills / Abilities

• None

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The Anticipated Salary Range For This Position

$73,000.00 - $110,000.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.