Supervisor- Sales Support

Medline; United States; Remote; USD 73,000 - 110,000; Full time

Job summary

Medline Industries, LP is seeking a Senior Manager of Account Management to supervise staff servicing existing territories and accounts. The role includes onboarding sessions for new territories, updating training materials, and coaching on retention and selling skills.

Responsibilities also cover overseeing day-to-day account needs, sharing product knowledge with AMSR and Sales teams, and acting as escalation for customer inquiries. Strong CRM and MS Office skills are essential.

Qualifications

• Education: High school diploma or equivalent.
• Certification / Licensure: None
• Work Experience: At least 4 years of account management and/or sales support experience.
• Knowledge / Skills / Abilities: Demonstrated customer relationship skills.
• Knowledge / Skills / Abilities: Time management skills required to meet sales targets and manage team members.
• Knowledge / Skills / Abilities: Strong written and verbal communication skills.
• Knowledge / Skills / Abilities: Experience with Customer Relationship Management (CRM) software.
• Knowledge / Skills / Abilities: Proficient in MS Office (Excel, Power Point and Word).

Responsibilities

• Development: Oversee onboarding sessions for new territories (systems, processes, customer service best practices). Own updates to AMSR training & materials.
• Account Management: Monitor a book of business for existing accounts in vacant territory(s); manage assigned accounts’ day-to-day needs.
• Convey knowledge and understanding of full product portfolio to AMSR and Sales teams; Escalation point for AMSR team in response to inbound customer inquiries.
• Sales Accountability: Review and approve account strategies. Monitor team KPIs (retention, growth, CRM compliance).
• Internal Partnerships: Support and work with all dedicated service managers and specialists for assigned accounts; Escalate complex issues to Sales Manager.
• Data Analysis: Ensure monthly reports and specialized reports on contracts, programs, and focus areas are accurate and distributed to account partners.
• Administration: Accountable for accurate CRM notes, account records, and follow-up tasks.
• Management Responsibilities: Hiring staff, recommending pay increases, performing performance reviews, training and development of staff.

Skills

Customer relationships

Time management

Verbal and written communication

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Job Summary

Supervise staff responsible for servicing existing, territories and/or accounts.

Job Description

MAJOR RESPONSIBILITIES

• Development: Oversee onboarding sessions for new territories (systems, processes, customer service best practices). Own updates to AMSR training & materials. Conduct shadowing and role-play sessions for retention and selling skills. Provide feedback and progress reports to Sales Managers on trainees.
• Account Management: Monitor a book of business for existing accounts in vacant territory(s); manage assigned accounts’ day-to-day needs. Convey knowledge and understanding of full product portfolio to AMSR and Sales teams. Escalation point for AMSR team in response to inbound customer inquiries (orders, product availability, billing).
• Sales Accountability: Review and approve account strategies. Monitor team KPIs (retention, growth, CRM compliance).
• Internal Partnerships: Support and work with all dedicated service managers and specialists for assigned accounts. Escalate complex issues to Sales Manager.
• Data Analysis: Ensure monthly reports and specialized reports on contracts, programs, and focus areas are accurate and distributed to account partners.
• Administration: Accountable for accurate CRM notes, account records, and follow-up tasks.
• Management Responsibilities: Responsible for the day-to-day activities and outcomes of a group of employees. Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

MINIMUM JOB REQUIREMENTS

• Education: High school diploma or equivalent.
• Certification / Licensure: None
• Work Experience: At least 4 years of account management and/or sales support experience.
• Knowledge / Skills / Abilities: Demonstrated customer relationship skills.
• Knowledge / Skills / Abilities: Time management skills required to meet sales targets and manage team members.
• Knowledge / Skills / Abilities: Strong written and verbal communication skills.
• Knowledge / Skills / Abilities: Experience with Customer Relationship Management (CRM) software.
• Knowledge / Skills / Abilities: Proficient in MS Office (Excel, Power Point and Word).

PREFERRED JOB REQUIREMENTS

Education: None
Certification / Licensure: None
Work Experience: None
Knowledge / Skills / Abilities: None

Medline Industries, LP and its subsidiaries offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $73,000.00 - $110,000.00 Annual.

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time.

If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you.

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes.

Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories.

To learn more about how Medline makes healthcare run better, visit www.medline.com.