Supervisor, Risk Mitigation

Assurant, Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in insurance and benefits seeks a Supervisor of Risk Mitigation to manage a team of Fraud Specialists. The role involves overseeing team performance, ensuring compliance, and developing fraud detection strategies, while providing mentorship and support to the team. Ideal candidates will have strong leadership, analytical skills, and relevant experience, contributing to the overall success of the risk mitigation efforts.

Qualifications

• 3+ years experience in a leadership role in customer service or call center.
• Able to obtain Insurance Adjuster License after acceptance.
• Experience in risk/fraud mitigation preferred.

Responsibilities

• Oversee productivity and adherence to client SLAs for team.
• Lead fraud detection strategies and monitor quality of work.
• Manage team performance issues and conduct regular reviews.

Skills

Analytical skills

Problem Solving Skills

Communication

Leadership

Education

High School Diploma or GED

Associate’s degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

The Supervisor, Risk Mitigation is responsible for the performance of a team of Fraud Specialists and Team Leads in the areas of fraud mitigation, claim productivity, quality assurance, and professional growth & development. The Supervisor will also be responsible for client support and special projects assigned by risk mitigation leadership.

The Supervisor position plays an essential role in ensuring the overall profitability of the insurance, benefit, and warranty programs within the Connected Living Organization.

What will be my duties and responsibilities in this job?

Managing the Team

• Oversee team productivity, ensuring individual team members are meeting expected productivity KPIs, and monitoring overall adherence to contractual client SLAs.
• Monitor quality of work to maintain high standards and compliance with regulations.
• Lead fraud identification efforts, implementing strategies to detect and prevent fraudulent claims.
• Facilitate professional development, providing training and mentorship to team members.
• Manage team attendance and ensure adherence to departmental policies.
• Conduct performance management, including regular reviews and addressing performance issues.

Handling Escalations

• Serve as the primary point of contact for complex or high-priority fraud cases.
• Resolve escalated issues, collaborating with other departments as needed.
• Provide guidance and support to team members on challenging cases.

Special Projects

• Lead or participate in special projects aimed at improving fraud detection and prevention processes.
• Develop and implement new tools, technologies, or methodologies to enhance fraud management.
• Collaborate with other departments on cross-functional initiatives.
• Prepare and present reports on team performance and fraud trends to senior management and/or clients.
• Stay updated on industry trends, best practices, and regulatory changes.

What are the requirements needed for this position?

• High School Diploma, GED or higher
• 3+ years of experience leading 5+ team members in a customer service or call center environment
• Ability to attend and pass the required Insurance Adjuster License courses. Courses will be scheduled by management upon job acceptance
• Ability to maintain continuing education requirements necessary to maintain required Licenses.
• Analytical skills including experience with data and statistical analysis
• Advanced proficiency in Microsoft Word, Excel, and other Office applications
• Ability to work in multi-system/functional environment requiring the use of various systems and tools (e.g.: Assurant systems, vendor systems, GRM, risk management reports, specialized websites/portals)
• The Shift for this position will be 40 hours between 8am – 10pm Eastern, Monday – Sunday. This is subject to change based on volume/growth of the business
• Scheduling is based on business needs as determined by leadership and is subject to change

What other skills/experience would be helpful to have?

• Associate’s degree or four years of comparable experience in a corporate or professional environment preferred
• Minimum 2 years of experience working in risk, fraud mitigation, internal audit, or executive escalations preferred
• Excellent verbal and written communication skills, interpersonal and customer service skills
• Demonstrates strong internal and external communication to drive improved performance
• Ability to effectively relay accurate and detailed information to various parties via telephone calls, written communication, in team meetings, and training sessions
• Problem Solving Skills
• Applies problem solving skills on complex issues for researching and resolving exception items that have been initiated via various channels
• Analyzes problems and makes recommendations that impact the team and business

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