Supervisor Retail

Aurora Health Care; Libertyville (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare organization is seeking a Food Service Manager to oversee Cafés and catering events. Responsibilities include staff selection, managing daily operations, and ensuring food quality and safety. The ideal candidate will possess a Bachelor's degree or significant experience, along with required sanitation certifications.

Qualifications

• Bachelor's or 5 years' experience with leadership ability.
• Illinois Food Service Sanitation Certificate required.
• Proficiency in English communication.

Responsibilities

• Supervise Cafés and catering events, manage daily operations.
• Select and evaluate Food and Nutrition staff.
• Manage budget expenditures and schedule staff work.

Skills

Effective communication

Interpersonal abilities

Leadership

Education

Bachelor of Science Degree

5 years of related experience

Illinois Department of Public Health Food Service Sanitation Certificate

Job description

Major Responsibilities:

• Selection, orientation, development, and evaluation of Food and Nutrition staff capable of performing services that comply with standards set by the department, hospital, accrediting organizations, and other regulatory agencies.
  • Interview candidates and select the most appropriate for open positions. Ensure all new associates attend hospital and department orientations.
  • Provide individual development opportunities through in-service education, sponsorship, and training programs.
  • Conduct performance reviews timely, establish development plans for each direct report, and work with them to achieve set goals.
  • Communicate policies to staff and ensure prompt corrective actions when needed.
• The position supervises the daily operations of Cafes and catering events.
  • Prepare operational reports on supply utilization, sanitation checklists, safety audits, cash handling, and log books. Handle cash deposits and deliver to the hospital cashier daily.
  • Maintain constant communication between production areas and other Food and Nutrition Department functions, updating staff on changes in real-time.
  • Monitor employees’ appearance and dress according to uniform policies.
  • Ensure cross-training of personnel for maximum efficiency.
  • Program cash registers, record readings, and prepare reports on daily sales activities.
  • Assist in covering hourly position needs during unforeseen situations, along with other duties.
  • Ensure safe food handling, quality, and proper temperature, considering presentation.
  • Coordinate sanitation functions to maintain a safe, clean, and efficient operation.
• Manage budget expenditures within established limits (labor and supplies).
  • Plan and schedule staff work, ensuring proper assignment distribution and adequate staffing within budget constraints.
  • Supervise Cafés and catering functions, ensuring proper portion control and food presentation quality.
  • Inspect Food Service equipment for proper operation, notify Maintenance for repairs, and maintain repair logs.
  • Participate in quality assurance programs and test new equipment for potential use.
• Support the hospital's philosophy and mission.
  • Plan effectively for short and long-term goals for Café and Catering, collaborating with other hospital departments.
  • Interact with employees, patients, and visitors in a helpful, compassionate, and results-oriented manner.
  • Identify work-related problems, analyze them, and suggest improvements for work functions, products, and services.

Education/Experience Required:

• Bachelor of Science Degree or 5 years of related experience with some leadership ability.

Knowledge, Skills & Abilities Required:

• Proficiency in speaking, reading, and writing English related to essential job activities. Effective communication skills and excellent interpersonal abilities.
• Illinois Department of Public Health Food Service Sanitation Certificate and Sanitation Certificate.

Physical Requirements and Working Conditions:

• Exposure to temperature extremes, including heat (dishroom), cold (coolers and freezers). Frequent bending as part of essential activities. Must be able to read, write, speak, and understand English to process reports.
• Ability to lift up to 35 pounds unassisted. For heavier lifts, use lifting equipment or team lifting. Specific situations will be assessed individually.

This description provides a general overview of the expected work level and nature. It is not exhaustive of all duties or responsibilities. The incumbent may be required to perform other related duties as needed.