Supervisor Restaurant Shift- Full time, Smashburger (Harrah's SoCal)

Caesars Entertainment; Valley Center (CA); On-site; USD 49,500 - 60,500; Full time

Job summary

Caesars Entertainment seeks a Supervisor Restaurant Shift at Harrah's Resort Southern California in Valley Center, CA. The successful candidate will lead the Smashburger outlet, ensuring exceptional guest experiences and maintaining a clean, safe environment.

This full-time position involves both operational and administrative duties, including training team members, conducting inventory, and resolving guest complaints. Applicants should have supervisory experience in a similar role and a passion for outstanding service.

Qualifications

• Minimum 4 years of related experience with at least two years of supervisory experience.
• Excellent interpersonal and communication skills.
• Ability to read and interpret safety and operating instructions.

Responsibilities

• Supervise restaurant operations and ensure team member training.
• Conduct inventory reviews and maintain store organization.
• Address and resolve guest concerns promptly.

Skills

Customer service skills

Team building

Problem-solving

Communication skills

Education

High School Diploma or equivalent

Job description

Supervisor Restaurant Shift- Full time, Smashburger (Harrah's SoCal)

Valley Center, CA, United States (On-site)

Be the First to Apply

WE ARE HARRAH'S RESORT SOUTHERN CALIFORNIA

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

This job supervises activities of Smashburger outlet and creates a life for our guests. This job contributes to Smashburger and Harrah’s Southern California Resort success by providing fast, friendly and Exceptional Customer Service to all guests with quality beverage, products and maintaining a clean and comfortable and safe store environment. The Supervisor is responsible for modeling and acting in accordance with Smashburger Guiding Principles and with Harrah’s Southern California Resort’s Mission Values and Vision.

How You Will Create the Extraordinary

• Participates in interviews and the recruitment process.
• Perform daily development of team members and timely annual review preparation with management, including employee performance reviews.
• Ensures proper training, mentorship, and development of team members.
• Ensure new team members documentation, preparation, and certification are complete within 7 days of their employment. Such as, Welcome to the Empire Orientation, Onboarding checklist, Food handler card, etc.
• Recommends wage increases and promotions based on company policies and procedures.
• Aid in updating team member documentation including disciplinary actions, action plans, positive Medallia mentions, training/ certifications, employee recognition, etc.
• Celebrate employees for their hard work and dedication by utilizing the Total Return program.
• Promote engagement and Family-Style Service to employees.
• Maintains daily employee attendance and work records.

Restaurant Operations

• Supportive functions include 70% on floor operations and 30% administrative responsibilities.
• Conducts daily, weekly, and monthly inventory reviews/ audits maximizing company savings by preventing excess inventory.
• Ensure all team members follow recipe ingredients in accordance with manual franchise restaurant operations, including waiting time per order.
• Ensure all team members follow breaks in accordance with federal law and company policies.
• Supervise and maintain the organization and cleanliness of the entire outlet including re-stocking and proper storage of food, beverage, and non-food items.
• Responsible for creating and managing employee schedules considering staff requirements, skill levels and operational needs.
• Inspects food service facilities to ensure compliance with state and local health laws and internal regulations.
• Uses all operational tools to plan for and achieve operational excellence in the store.
• Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
• Perform other duties as assigned.

Guest Experience & Family Style Service Standards

• Be the Family-Style Service (FSS) leader for your shift and promote FSS practice to all team members.
• Responsible for promptly addressing and resolving guest concerns and complaints to ensure a satisfactory experience. Utilizing excellent communication and problem-solving skills.
• Review Medallia survey data to properly respond to guests in a timely manner.
• Be an Funner ambassador to create a life experience for our guests in daily operations.
• Suggest alternative solutions to improve guest Net Promoter Scores.
• Maintain an accident-free workplace and celebrate safe work practices.

What You Will Need

• Minimum 4 years related experience and/or equivalent combination of education and experience with at least two years of supervisory experience.
• Excellent interpersonal customer service, communication, team building and problem-solving skills are required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to speaking effectively before groups of customers or employees of organization.
• Skill in solving practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Skill in solving a variety of instructions furnished in written, oral, diagram or schedule form.
• Must be flexible to work in other food service outlets.

ADDITIONAL REQUIREMENTS

• Physically mobile with reasonable accommodations.
• Must be able to lift and carry up to 50 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, and photo copiers.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues.

Depending on experience, pay starts at $55,000 annually

About Us

Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah’s Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with you!

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Harrah's Resort Southern California will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Harrah's Resort Southern California is an Equal Opportunity Employer. Harrah's Resort Southern California will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 84350
• Job Category Food and Beverage & Culinary
• Job Schedule Full time
• Locations Harrah's Resort Southern California (On-site)