Supervisor Resort Operations

Vail Resorts; Lakeside Grove Estates (FL); On-site; USD 56,000 - 72,000; Full time

Job summary

Vail Resorts seeks a Dispatch Supervisor to manage day-to-day operations within the dispatch team, ensuring efficient communication and coordination of mountain safety, lift maintenance, and event logistics. This position offers competitive compensation, health benefits, and opportunities for professional growth in a dynamic mountain environment.

Benefits

Free Epic passes and ski lessons

Employee discounts on lodging and food

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Referral Program

Health Insurance options

Qualifications

• 5+ years of Mountain Operations Experience required.
• Strong verbal and written communication skills emphasized.
• Previous clerical or dispatch experience preferred.

Responsibilities

• Direct day-to-day dispatch operations and enforce policies.
• Control payroll and radio inventory.
• Train dispatch staff and oversee budget.

Skills

Organizational skills

Clerical skills

Communication skills

Decision making

Typing skills

Education

High school education or equivalent

Job description

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Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Critical Illness and Accident plans

Job Summary:

Directs Day-to-Day work within dispatch, including Public Safety, Patrol, Lift Maintenance, and Transportation, snow reporting, and on-mountain night events function; organizes and delegates workload. Enforces policies, procedures and guidelines. Provides training and guidance for staff. Perform all tasks for which the work group is responsible, including a full range of dispatch work. Controls the schedule, payroll and radio inventory.

Job Specifications:

• Starting Wage: $56,485 - $71,874
• Employment Type:Year Round
• Shift Type:Full Time hours available
• Housing Availability: Yes

Job Responsibilities:

• Ordering for the dispatch office and often other mountain operations departments, controlling POs for the text messaging, radio airtime rental, building needs, etc.
• Building reports, tracking KPI’s setting goals for the department.
• Partner with Director of Mtn Ops to oversee the dispatch department budget
• Weekly payroll
• Deals with local management, local police, ambulance and fire in any given emergency
• Responsible for hiring
• Responsible for all aspects of the Dispatch App including tech support, and training across the resort
• Contracts for communications services, including snow reporting sites, weather stations, electronic sign boards Dispatch
• Train all levels of dispatchers
• Actively seeking new training opportunities. Recognizing and communicating training opportunities for other mountain operations departments Snow Reporting
• Work with other departments with employee communications
• Ensure accurate and on-time reporting
• Work closely with PR and Marketing on changes within snow reporting, ensure alignment with other Vail Resorts Night Events
• Wintertime Events Coordinator—tracking, reporting and communicating all information regarding Mountain and Base Area Events to all mountain operations departments. Act as a liaison between Conference Services and Mountain Operations. Direct report will include a summertime Mountain Events Coordinator Radios
• Responsible for the radio inventory of the Mountain Operations, Base Area Operations and Skier Services departments. Coordinates yearly services, controls inventory, purchasing, and arranging repairs, creating PO’s, etc. for all radios
• Contract and Budget

Job Requirements:

• High school education or equivalent, plus previous clerical experience or dispatch experience or a combination of education and experience from which comparable knowledge and skills are acquired
• Organizational and administrative experience, or a combination of education and experience from which comparable knowledge and skills are acquired
• Strong typing and clerical skills
• Strong verbal and written communication skills
• Ability to make decisions quickly and calmly in emergency situations
• 5+ years of Mountain Operations Experience
• Sitting for long periods of time
• Must be able to ski or snowboard at an intermediate level

The expected pay range is$56,485 - $71,874. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 509135
Reference Date:06/13/2025
Job Code Function:Mountain Operations