Supervisor Registration- Emergency Department (Full Time/Day Shift

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 55,000 - 75,000; Full time

Job summary

Penn Medicine is seeking a Supervisor to oversee patient registration processes, bed control, and admissions for ED and WBH triage. You will supervise staff, ensure accurate data entry in the teletracking and related systems, and drive customer service excellence.

The role requires 2–5 years in patient registration and strong interpersonal skills. Evening shift, 3:00pm–11:00pm, with full-time hours and compliance with health program regulations.

Qualifications

• HS diploma and healthcare provider in good standing with Medicare, Medicaid and other federal health programs.
• Bachelor’s degree is required.
• 2–5 years knowledge of patient registration.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Supervise patient registration processes and admissions workflow.
• Oversee ED, WBH triage and registration operations.
• Ensure data accuracy and proper entry into registration systems.
• Develop and enforce patient service standards and scripting.
• Monitor performance and provide coaching to staff.

Skills

Medical terminology

Interpersonal communication

Customer service orientation

Education

Bachelor of Arts or Science

H.S. Diploma/GED (Required)

Tools

Patient registration system

Job description

Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

HOURS: 40 hours a week. Evening Shift- 3:00pm to 11:00pm

Summary

• Position Summary: Responsible for supervising patient registration processes, bed control, customer service, insurance validation for all but not limited to patients requiring admission, Emergency Department services or Women and Babies Hospital Triage.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• Provides supervision and coordination of hospital admissions, Emergency Department and WBH triage, registration functions and initiatives. Ensures that patient data and clinical information are properly collected into the teletracking, patient-link up, SMS-hospital information system and IBEX.
• Provides leadership and direction for direct line staff so that customer services plans for ED and inpatients are utilized and makes necessary adjustments when indicated. Participates in customer service initiatives that implement scripting standards for best practices. Utilizes various tools to reward employees who exhibit exceptional skills.
• Monitors data accuracy and facilitates any needed corrections to accounts. Develops and maintains productivity and accuracy measurements using various graphs and spreadsheets. Communicates performance expectations to direct reports.
• Participates in establishing, reviewing, and updating policies and procedures for Admissions, WBH triage and ED registration greeters.
• Observes, evaluates, mentors and counsels employees according to HR policies. Administers performance evaluations for direct line reports, ensuring competencies and Lancaster General required Netlearning programs are met.
• The following duties are considered secondary to the primary duties listed above:
• Serves as a backup expert for the various software systems utilized in Admissions, WBH Triage and the ED.
• Participates and provides leadership in various interdepartmental councils.
• Reviews, audits and corrects problematic patient accounts as assigned by Patient Financial Services. Identifies root cause analysis and assists with devising corrective measures.
• Works collaboratively with management team in Admissions ED WBH Triage.
• Ensures compliance with Federal and State regulations involving patient registration processes.
• Other duties as assigned.

Responsibilities

• Minimum Required Qualifications:
• HS diploma
• Medical terminology knowledge.
• Strong interpersonal and communication skills are essential.
• One 1 year's experience with a patient registration system.
• A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.
• Bachelor’s degree
• Strong interpersonal and communication skills.
• 2-5 years knowledge of patient registration.
• Strong computer background.

Education or Equivalent Experience

• Bachelor of Arts or Science
• H.S. Diploma/GED (Required)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.