Customer Service Specialist, Part-time

Penn Medicine; Lancaster (Lancaster County); Presencial; USD 21 000 - 28 000; Tempo integral

Resumo da oferta

Penn Medicine is seeking an experienced Customer Service Representative with healthcare administration and revenue cycle experience to join our Lancaster team. This on-site role supports patient access, insurance verification, and financial clearance in a fast-paced environment.

You will register patients, verify benefits, collect copays, and enter information into the EMR, while maintaining HIPAA compliance and delivering excellent customer service to patients and families.

Qualificações

• High School Diploma or GED required.
• 1+ year of patient registration experience.
• 1+ year of clerical, administrative, or customer service experience.
• 1+ year of healthcare revenue cycle experience.
• Experience with insurance verification and authorization processing.
• Experience collecting patient copays and financial obligations.
• Previous Epic or equivalent EMR/EHR experience.
• Strong computer, keyboarding, and data-entry skills.
• Excellent communication and customer service skills.

Responsabilidades

• Register, check in, and schedule patients accurately.
• Verify insurance eligibility and benefits.
• Obtain referrals and authorizations.
• Process patient financial clearance and collect copays.
• Manage inbound and outbound patient calls.
• Enter and release orders within the EMR.
• Maintain and scan patient documentation into medical records.
• Resolve registration errors and work queue issues.
• Escalate patient concerns appropriately.
• Support high-volume patient access operations.
• Ensure compliance with HIPAA and regulatory requirements.

Conhecimentos

Patient registration

Clerical experience

Customer service

Revenue cycle

Insurance verification

Copay collection

Data entry

HIPAA compliance

Formação académica

High School Diploma or GED

Ferramentas

Epic EMR

Descrição da oferta de emprego

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Seeking an experienced Customer Service Representative with strong healthcare administration and revenue cycle experience.

Location: 123 E James St, Lancaster, PA

Hours: Second shift - 2:30pm to 11pm

Qualifications

• High School Diploma or GED


• 1+ year of patient registration experience


• 1+ year of clerical, administrative, or customer service experience


• 1+ year of healthcare revenue cycle experience


• Experience with insurance verification and authorization processing


• Experience collecting patient copays and financial obligations


• Previous Epic or equivalent EMR/EHR experience


• Strong computer, keyboarding, and data-entry skills


• Excellent communication and customer service skills

Key Responsibilities

• Register, check in, and schedule patients accurately


• Verify insurance eligibility and benefits


• Obtain referrals and authorizations


• Process patient financial clearance and collect copays


• Manage inbound and outbound patient calls


• Enter and release orders within the EMR


• Maintain and scan patient documentation into medical records


• Resolve registration errors and work queue issues


• Escalate patient concerns appropriately


• Support high-volume patient access operations


• Ensure compliance with HIPAA and regulatory requirements

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.