Supervisor, RCM

Omega Healthcare Management Services Pvt. Ltd.; Boca Raton (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Dental and vision coverage

401(k) with employer match

Paid time off

Job summary

Omega Healthcare Management Services is seeking a Supervisor, RCM to oversee insurance verification, referrals, and prior authorizations. You will lead a team of specialists and ensure accurate workflows using Epic and payer guidelines.

This role emphasizes coaching, performance management, and SLA/KPI monitoring in a high-volume healthcare revenue cycle environment. Candidates should bring strong leadership, data analytics, and client-focused communication.

Qualifications

• 3+ years of hands-on Epic experience required.
• 2+ years in Insurance Verification, Referrals, or Prior Authorizations.
• Prior supervisory or leadership experience in healthcare revenue cycle operations.

Responsibilities

• Lead a team of insurance verification, referrals, and prior authorizations specialists.
• Ensure accurate and timely insurance verification, referrals, and prior authorizations processes.
• Monitor and optimize team productivity, quality and workload distribution.

Skills

Epic Experience

Supervisory/Leadership

Insurance Verification & Prior Authorz

Coaching/Performance Management

Microsoft Excel

Microsoft Office

Microsoft Teams

Project Management

Tools

Epic system

Job description

As the Supervisor, RCM, you will play a crucial role in overseeing and optimizing our insurance verification, referrals, and prior authorizations processes. Your expertise in Epic and insurance workflows will ensure efficient and accurate operations. You will lead a team of specialists, providing guidance, support, and performance management to drive productivity and quality. This role is perfect for an experienced leader with a passion for healthcare revenue cycle management.

Responsibilities

• Lead and manage a team of insurance verification, referrals, and prior authorizations specialists.
• Ensure accurate and timely insurance verification, referrals, and prior authorizations processes.
• Monitor and optimize team productivity, quality, and workload distribution.
• Provide coaching, escalation support, and workflow oversight to team members.
• Manage and track SLA/KPI performance, identifying areas for improvement.
• Stay updated on insurance eligibility, referral requirements, and payer guidelines.
• Collaborate with cross-functional teams and clients to ensure smooth operations.
• Implement process improvements and best practices to enhance efficiency.
• Conduct performance evaluations and provide constructive feedback.
• Ensure compliance with regulatory and industry standards.

Qualifications

• Minimum 3+ years of current, hands-on Epic experience is mandatory.
• 2+ years of direct experience in Insurance Verification, Referrals, and/or Prior Authorizations is essential.
• Prior supervisory or leadership experience, preferably in healthcare revenue cycle operations, is required.
• Strong knowledge of insurance eligibility, referral processes, authorization workflows, and payer guidelines.
• Experience managing team productivity, quality assurance, and workload allocation.
• Ability to provide effective coaching, support, and performance management.
• Excellent communication and organizational skills with a client-centric approach.
• Experience working in a high-volume, fast-paced healthcare environment is preferred.
• Strong analytical skills to interpret data and identify process improvements.
• A proactive and results-driven mindset with a passion for healthcare revenue cycle management.

Required Skills

• Authorizations
• Coaching
• Management
• Microsoft Excel
• Microsoft Office
• Microsoft TEAMS
• Project Management

About Us

Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) empowers healthcare to thrive via intelligent solutions that optimize revenue cycle operations, administrative workflows, care coordination, and clinical research on a global scale. The company works with providers, payers, life science companies, medical device manufacturers, health technology firms, researchers, and industry partners to amplify teams with robust technology, specialty expertise, and operational support. Omega Healthcare serves more than 350 healthcare organizations with 35,000 skilled workers in the United States, India, Colombia, and the Philippines. For more information, visit www.omegahms.com

We offer a comprehensive benefits package that may include health, dental, and vision coverage, voluntary insurance options, a 401(k) plan with employer match, professional development opportunities, paid time off, and holiday pay. Eligible employees may also have the opportunity to participate in bonus programs, commissions, or other variable incentive plans. Benefits and incentive eligibility may vary based on position, location, and tenure.

AAP/EEO Statement

Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, protected veteran status, and genetic information, or any other basis protected by applicable law. Omega Healthcarealso prohibits harassment of applicants or employees based on any of these protected categories.

Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application, interview, or any other part of the hiring process, please contact Human Resources at [e-mail] .