Supervisor, Production Operations

fis; Massachusetts; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunities to innovate in fintech

Inclusive and diverse team atmosphere

Professional and personal development

Community contribution resources

Job summary

FIS in Canton, MA is seeking a results-driven supervisor to lead remittance processing activities. You will guide the team in processing customer payments, managing exceptions, and coordinating equipment support to ensure accuracy and timely handling of items.

The role requires strong data analysis skills, excellent communication, and the ability to oversee tasks end-to-end in a fast-paced fintech environment with on-site operations.

Qualifications

• Experience analyzing data to identify trends and inform decisions.
• Strong written and verbal communication in dealing with employees and clients.
• Ability to manage and coordinate remittance processing activities and related equipment.

Responsibilities

• Process customer payments and exceptions with accuracy.
• Coordinate setup and maintenance for remittance processor and equipment.
• Perform research and adjustments as needed for accounts.
• Process exception items and maintain remittance supplies inventory.
• Prepare outgoing collection notices for negotiable items.
• Perform other duties as assigned.

Skills

Data analysis

Communication skills

Education

High school diploma or GED

Tools

MS Office

Job description

About the role:

Processing customer payments and exceptions in a timely and accurate manner to customer accounts

What you will be doing:

• Prepares customer payments for processing.
• Coordinates set-up and maintenance activities for the remittance processor and related equipment.
• Performs research and adjustment activities.
• Processes exception items.
• Maintains inventory of remittance processing supplies.
• Prepares outgoing collection notices for negotiable instruments, e.g., bonds, food stamps, foreign items.
• Other related duties assigned as needed.

Schedule: Monday-Friday. 8hour shift

Location: Fully on-site. 10 Dan Road Canton, MA 02021

Must have

• Must be proficient in all MS Office applications
• Must have experience analyzing various data to identify trends

What you will need:

• High school diploma or GED; 5 years of experience in banking, lockbox
• 5 years of experience in supervisor/management
• Capacity to lift or move up to 30 pounds
• Considerable knowledge of remittance processing
• Proficient written and oral communication skills in dealing with employees or external customers/clients
• Knowledge of the practices, procedures and problem-solving techniques required to verify and distribute computer output
• Knowledge of the practices, procedures and problem-solving techniques required to process client transactions and produce output through computer operations
• Knowledge of the practices, procedures and problem-solving techniques involved in item processing
• Knowledge of client specifications for remittance processing
• Knowledge of off-line and peripheral equipment operation and maintenance
• Proficiency to assemble, organize and sequence work
• Knowledge to identify errors in calculations and balances

What we Offer you:

• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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