Supervisor, Procurement Operations North America

The Clorox Company; Alpharetta, Northern (GA, KY); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The Clorox Company in Alpharetta, GA is seeking a Supervisor, Procurement Operations NA to lead Price Management, Invoice Management, and Coupa/Ariba Helpdesk. You will drive day-to-day execution, governance, and continuous improvement across these capabilities while coaching a team across time zones.

This hybrid role requires 5+ years in procurement, strong analytical skills, and the ability to partner with Finance, IT, and suppliers.

Qualifications

• Minimum 5+ years in procurement, procure-to-pay, or related supply chain operations.
• Experience coordinating operational work and managing escalations.
• Strong analytical, problem-solving, and attention to accuracy.
• Knowledge of SAP S/4HANA, Ariba, Coupa, Excel, and dashboards.
• Bachelor's degree in Business, Supply Chain, Engineering, or IS.

Responsibilities

• Lead 14 team members across multiple processes, regions, and time zones.
• Oversee workload management, coaching, and performance support.
• Support succession planning and onboarding for contractors.
• Drive continuous improvement and KPI governance.

Skills

Procurement operations

People leadership

Analytical skills

KPIs / metrics

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in Business, Supply Chain, Engineering, Information Systems, or related field

Tools

SAP S/4HANA

Ariba

Coupa

Excel

Power BI

Job description

## Supervisor, Procurement Operations North AmericaApply: Alpharetta, GA - USA: Full time: Posted Yesterday: JR23436Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace**Your role at Clorox:**The Supervisor, Procurement Operations NA leads the North America Price Management, Invoice Management, and Coupa/Ariba Helpdesk capabilities. The role is accountable for reliable day-to-day execution, performance governance, people leadership, operational controls, stakeholder service, and continuous improvement across these capabilities. The Supervisor coaches capability leads and analysts, manages escalations and cross-functional dependencies, and translates Procurement Operations priorities into measurable operating plans. The role also advances standard work, reporting, automation, and root-cause prevention to improve accuracy, cycle time, compliance, and the stakeholder experience.**In this role, you will:****Operational Leadership and Service Delivery** Lead Price Management, Invoice Management, and Coupa/Ariba Helpdesk operations. Establish operating rhythms for intake, prioritization, workload, backlog, aging, risk, and escalation. Ensure service commitments, process accuracy, control requirements, and stakeholder expectations are consistently managed. Serve as the escalation point for complex or cross-capability issues.**People Leadership and Capability Development** Lead, coach, and develop capability leads, analysts, and contractors. Set clear priorities and performance expectations; conduct regular one-on-ones, development planning, and performance discussions. Build documented standard work, cross-training, and validated primary and backup coverage for critical processes. Promote accountability, collaboration, problem solving, and continuous learning.**Continuous Improvement, Automation, and Performance Governance** Define and maintain operational KPIs and scorecards for service, quality, backlog, cycle time, root cause, adoption, and manual effort. Lead process simplification, standardization, reporting improvements, and automation opportunities. Convert recurring tickets, pricing defects, and invoice issues into preventive process, data, training, or system improvements, with owners and benefit tracking.**Controls, Risk, and Stakeholder Partnership** Maintain governance and audit-ready evidence for operational decisions, approvals, and process controls. Partner with Category Management, Procurement Business Operations, Accounts Payable, Finance, Manufacturing, suppliers, Master Data, Digital/IT, and external service partners to resolve dependencies and improve end-to-end outcomes. Communicate performance, risks, decisions, and recovery plans to Procurement Operations leadership.#LI-Hybrid**What we look for:*** Minimum: 5 plus years of experience in procurement, procure-to-pay operations, purchasing, pricing, invoice management, procurement systems support, master data, shared services, or related supply chain operations.* Minimum: Demonstrated experience coordinating operational work, managing escalations, using metrics to drive action, and partnering across functions.* Desirable: Prior people leadership, team lead, supervisor, or workstream leadership experience in an internal, shared service, or hybrid contractor environment.* Strong understanding of procurement operations and end-to-end procure-to-pay processes, including purchasing data, pricing, purchase orders, invoice discrepancies, and supplier support.* Ability to lead teams, set priorities, coach performance, manage competing demands, and maintain service stability under pressure.* Strong analytical, root-cause, problem-solving, planning, and decision-making skills, with a high level of attention to accuracy and controls.* Ability to define KPIs, interpret operational trends, communicate risks, and drive corrective actions to closure.* Clear written and verbal communication, stakeholder management, and influencing skills across functions and organizational levels.* Working proficiency with SAP S/4HANA, Ariba, Coupa, ticketing/workflow tools, Excel, and reporting or dashboard tools.* Experience with process mapping, Lean or continuous improvement methods, automation, Power BI, Power Automate, or Copilot-enabled workflows.* Experience leading internal employees and external service providers across locations and time zones.* Knowledge of procurement controls, audit requirements, master-data governance, and change management.* Bachelor's degree in Business, Supply Chain, Engineering, Information Systems, or equivalent experience.**Workplace type:**Hybrid - 3 days a week in office; 2 days a week working from home Today, the manager responsible for the workload management, coaching, performance support, issue resolution, escalations, prioritization, change management, and career development activities for approximately 14 team members across multiple processes, regions, and time zones. As the organization has expanded in scope and complexity, this has become increasingly difficult for a single manager to effectively absorb while still providing the level of support, coaching, and strategic leadership the team requires. The proposed supervisor role would distribute day-to-day leadership responsibilities closer to the work, creating smaller, more manageable teams and enabling: Faster resolution of operational issues and escalations Improved workload balancing and prioritization More timely coaching and employee development Better onboarding and support for new team members and contractors Increased leadership bench strength and succession planning Greater operational resiliency through clear points of accountability This proposal is about creating a sustainable operating model. The supervisory structure allows leadership responsibilities that currently reside with a single manager to be distributed appropriately, enabling better support for employees, better management of contractor resources, and more effective handling of the growing volume of operational escalations and business demands. **Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive.** **Learn more****.**