Supervisor, Premium Accounting

First Insurance Company of Hawaii; Pasadena (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

401K match

Bonus eligibility

Job summary

Tokio Marine Pasadena seeks a Supervisor, Premium Accounting to oversee daily premium accounting activities, coordinate workflows, and provide hands-on support across US regions. You will supervise Pasadena-based staff and offshore teams, ensuring timely processing of receipts, collections, and disbursements.

The role partners with the AVP, Agency Accounting to meet service levels, support audits, and maintain internal controls.

Qualifications

• 2+ years of experience as an Accounting Supervisor with 2–3 direct reports.
• Oversee daily operations, monitor deadlines, review work for accuracy, and escalate issues.
• Willingness to learn multiple premium accounting processes and provide cross-training and backup support.
• Strong organizational and time-management skills with the ability to manage competing priorities and coordinate workloads effectively.
• Excellent attention to detail and commitment to accuracy, timeliness, internal controls, documentation, and compliance.
• Strong verbal and written communication skills with the ability to collaborate across departments.

Responsibilities

• Supervise daily premium accounting activities, including workload assignment and deadline management.
• Provide day-to-day direction to Pasadena-based and offshore accounting staff.
• Maintain knowledge of key premium accounting workflows and provide backup coverage during absences and peak periods.
• Monitor premium collection activities across U.S. regions and follow up on overdue items.
• Supervise and support collection efforts related to deductibles.
• Review retrospective rating adjustment premium calculations, billing, and collection activities.
• Coordinate with billing operations, underwriters, producers, and internal stakeholders.
• Coordinate with IT to resolve billing system issues and maintain workflow continuity.
• Provide backup support for processing premium and deductible receipts (lockbox, wire, checks).
• Assist with weekly, monthly, and quarterly financial reporting activities.

Skills

Accounting supervision

Staff coaching

Time management

Attention to detail

Communication

Process improvement

Education

College degree preferred

Job description

About Tokio Marine

Tokio Marine has been conducting business in the U.S. market for over a century and we are licensed in all states, Puerto Rico and the District of Columbia, and write all major lines of Commercial Property and Casualty Insurance. We provide unique insurance and risk management tools from our experienced staff of account executives, underwriters and loss prevention engineers and fair and timely claim settlement from a skilled team of claim professionals. We work with major brokers and leading independent insurance agents throughout the United States to serve the world's largest and most distinguished organizations.

Marketing Statement

About Tokio Marine

Tokio Marine has been conducting business in the U.S. market for over a century and we are licensed in all states, Puerto Rico and the District of Columbia, and write all major lines of Commercial Property and Casualty Insurance. We provide unique insurance and risk management tools from our experienced staff of account executives, underwriters and loss prevention engineers and fair and timely claim settlement from a skilled team of claim professionals. We work with major brokers and leading independent insurance agents throughout the United States to serve the world's largest and most distinguished organizations.

We are committed to creating value for our customers by providing ANSHIN (safety, security and peace of mind). We strive to be creative and passionate as we work towards our long-term success.

Tokio Marine Holdings is Japan's oldest, and one of the largest property and casualty insurers. Founded in 1879, TMNF operates worldwide in 47 countries. With annual revenues of approximately $50 billion and an A.M. Best rating of A++, one of the highest in the industry, we are one of the top 20 insurance providers worldwide.

Job Summary

The Supervisor, Premium Accounting provides daily operational oversight, coordinates workflows, and delivers hands‑on support for all premium accounting workflows, including premium collections, deductible reimbursements, retrospective rating adjustments, receipt processing, disbursements, commission payments, reporting, and audit support. The Supervisor partners with the AVP, Agency Accounting to ensure the day‑to‑day work is completed, helps ensure service levels and deadlines are met, and maintains sufficient knowledge of key workflows to provide backup coverage during Manager or employee absences, peak workload periods, and/or other planned/unplanned events.

Essential Job Functions

• Supervise daily premium accounting activities, including workload assignment, prioritization, issue escalation, follow-up, and deadline management.
• Provide day‑to‑day direction, coaching, and support to Pasadena-based and offshore accounting staff.
• Maintain working knowledge of key premium accounting workflows and provide backup coverage during absences, peak workload periods, and business continuity events.
• Monitor premium collection activities across all U.S. regions and ensure timely follow‑up on overdue balances and unresolved items.
• Supervise and support collection efforts related to claim deductibles, including Workers Compensation and Non‑Workers Compensation policies.
• Review and support retrospective rating adjustment premium calculations, billing, and collection activities.
• Serve as a liaison between billing operations, underwriters, producers, and internal stakeholders to support accurate premium and commission processing.
• Coordinate with TMNAS IT and business users to resolve billing system issues and maintain workflow continuity.
• Support deductible reimbursement billing activities with underwriters, claims, insureds, producers, and Web Based Client Solutions.
• Provide hands‑on backup support for processing premium and deductible receipts received through lockbox, wire, and check payments.
• Review and support weekly disbursement processing for return premiums issued by check or ACH.
• Review and support monthly commission payment processing for direct bill producers.
• Assist with the preparation, review, and validation of monthly collection and accounting reports.
• Support weekly, monthly, and quarterly financial reporting activities for TMNAS Corporate Finance and Treasury.
• Assist with general ledger updates and maintenance for Tokio Marine America Insurance Company, Trans Pacific Indemnity, and TNUS companies.
• Support responses to internal and external audit requests and assist with compliance related to audit, SOX, records retention, and disaster recovery requirements.
• Maintain and update procedures, cross‑training materials, and business continuity documentation.
• Identify process improvement opportunities and assist with implementing workflow efficiencies to improve accuracy, timeliness, and service quality.
• Ensure compliance with established internal controls, company policies, and regulatory requirements.

Qualifications

• College degree preferred.
• Minimum of 2 years of experience as an Accounting Supervisor, including supervision of 2–3 direct reports.
• Ability to oversee daily operations, monitor deadlines, review work for accuracy, and appropriately escalate issues.
• Ability and willingness to learn multiple premium accounting processes and provide cross‑training and backup support.
• Strong organizational and time‑management skills with the ability to manage competing priorities and coordinate workloads effectively.
• Excellent attention to detail and commitment to accuracy, timeliness, internal controls, documentation, and compliance.
• Strong verbal and written communication skills with the ability to collaborate effectively across departments and with external business partners.
• Proven ability to coach, develop, and support team members while reinforcing accountability and performance expectations.
• Experience preparing, reviewing, and validating operational, collection, or accounting‑related reports preferred.

Salary range $100,000 to $110,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

TMA believes the perfect candidate is more than just a resume. If you don't meet every single requirement, but are still interested in the job, we encourage you to apply.

Benefits

We offer a comprehensive benefit package, which includes a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities.

EEO Statement

Tokio Marine Management is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, or sexual orientation.