Supervisor, Pre-Services (Remote)

Adventist Health; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization in the United States is seeking a candidate to oversee functions within the pre-services department, ensuring timely pre-registration of appointments. The role requires strong technical leadership and communication skills, as well as a Bachelor's degree. Responsibilities include monitoring department efficiencies, directing teams, and maintaining policies. The ideal candidate will have experience in medical practice or healthcare call centers and knowledge of medical terminology.

Qualifications

• Bachelor’s degree or equivalent in relevant experience required.
• Five years’ experience in medical practice or healthcare call center preferred.
• Experience with medical terminology preferred.

Responsibilities

• Oversee functions of the pre‑services department and ensure scheduled appointments are pre‑registered.
• Monitor departmental efficiencies and implement improvement plans.
• Guide teams to ensure authorization and referrals are obtained timely.
• Conduct performance reviews for direct reports and participate in development.

Skills

Technical leadership

Communication skills

Supervision

Performance coaching

Education

Bachelor’s Degree

Master's Degree

Job description

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus – a rejuvenating place for associates systemwide to collaborate, innovate and connect.

Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well‑being and inspire your best work.

Job Summary

Oversees all functions within the pre‑services department, ensuring all scheduled appointments are pre‑registered prior to the date of service. Provides technical leadership while performing escalated or complex duties, monitors department efficiencies and assumes responsibility for meeting departmental goals, implements plans for improvement when needed, maintains policies and procedures, and supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.

Job Requirements

• Education and Work Experience:
  • Bachelor’s Degree or equivalent combination of education/related experience: Required
  • Master's Degree: Preferred
  • Five years’ medical practice or healthcare call center work experience: Preferred
  • Medical terminology experience: Preferred

Licenses/Certifications

• Certified Healthcare Access Manager (CHAM) – National Association of Healthcare Access Management (NAHAM): Preferred
• Certified Revenue Cycle Representative (CRCR) – Healthcare Financial Management Association: Preferred

Essential Functions

• Supervises activities of the pre‑registration department to ensure processes are completed timely and accurately for all future scheduled services. Provides guidance to pre‑registration teams to ensure required authorization, precertification and referrals for all encounters are obtained prior to the date of service. Oversees and monitors processes for efficient collection of demographic and financial patient information in the registration solution. Navigates and interprets insurance websites to understand patient insurance benefits or coverage. Communicates with staff and medical personnel to address patient concerns or issues related to verifications of encounters. Assesses pre‑registration issues or situations and resolves or escalates to leadership as appropriate.
• Coaches and directs staff‑level associates to ensure compliance with department policies and procedures. Builds long‑term customer relationships, fostering trust and respect by consistently meeting or exceeding expectations. Provides input and recommendations regarding staffing, report reconciliation and quality assurance (QA) processes.
• Conducts performance reviews and provides input on direct reports for human resource decisions such as hiring, promotions and disciplinary actions. Participates in the development of employees. Delegates the work appropriately, provides clear expectations and follows up to ensure progress and overcome roadblocks. Identifies associates and team priorities based on business direction and adjusts when needed.
• Leads by example and shares knowledge and experiences with associates and team. Models a respectful work environment, creates accountability and recognizes accomplishments. Provides timely feedback to encourage success and connects opportunities for associates’ development. Identifies top talent to achieve the desired results. Promotes and builds a diverse yet cohesive team to accomplish objectives and aligns associates’ skills to fill gaps.
• Performs other job‑related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E‑Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E‑Verify. By choosing to apply, you acknowledge that you have accessed and read the E‑Verify Participation and Right to Work notices and understand the contents therein.

About Us

Adventist Health is a faith‑based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute‑care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, medical staff and volunteers driven in pursuit of one mission: living God’s love by inspiring health, wholeness and hope.