Supervisor, Pre-Foreclosure Department

Carrington Mortgage Services, LLC; United States; Remote; USD 67,000 - 72,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

Discretionary 401(k) match

Educational Reimbursement

Employee referral bonuses

Community involvement via Carrington &

Job summary

Carrington Mortgage Services in Orange, CA (Remote) seeks a supervisor to oversee staff performance, ensure adherence to post NOI pre-foreclosure due-diligence, audit requirements, and timelines, and drive process improvements.

You will manage daily delinquency reports, coordinate with breach and foreclosure validation teams, and collaborate across departments to maximize efficiency. Minimum 1–3 years in collections/pre-foreclosure supervision; high school diploma; salary range provided.

Qualifications

• Thorough knowledge of Fair Debt Collection Practices Act.
• Excellent understanding of loss mitigation, payment history and pre-foreclosure process.
• Familiarity with mortgage software, e.g., FiServ, GNMA-EVARS.
• Ability to organize and prioritize work schedules of others on short-term basis.
• Ability to communicate effectively with various levels of management and report escalated issues.
• High school diploma or equivalent work experience.
• Some additional college coursework preferred.
• One (1) to three (3) years’ experience as a Collections and/or Pre-Foreclosure Supervisor and Mortgage Servicing experience.

Responsibilities

• Oversee and monitor employees’ performance to ensure adherence to post NOI Pre-Foreclosure due-diligence, audit requirements and timelines are consistently met.
• Collaborate with other departments to identify and implement process improvement strategies.
• Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations.
• Ensure staff accurately perform itemized foreclosure referral checklist to substantiate eligibility for first legal action.
• Manage projects for implementing statutory changes in pre-foreclosure delinquency notifications.
• Review exception reporting specific to eligibility of files ready for First Legal.
• Prepare and review daily delinquency reports.
• Develop relationships and partner with internal departments to identify ways to maximize efficiencies and effectiveness across the departments.
• Supervise the daily work flow of staff and ensure that corporate standards are consistently followed.
• Effectively coordinate with breach & foreclosure validation teams to ensure adherence to deadlines.
• Perform other duties and work on special projects as assigned.

Skills

Debt collection act knowledge

Loss mitigation

Mortgage software FiServ

GNMA-EVARS familiarity

Staff supervision

Education

High School diploma or equivalent

Additional college coursework preferred

Job description

Oversee and monitor employees’ performance to ensure adherence to post NOI Pre-Foreclosure due-diligence, audit requirements and timelines are consistently met, and conformity to policies and procedures. Collaborate with other departments to identify and implement process improvement strategies. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved target pay range for this position is $67,400-$72,400/year.

WHAT YOU’LL DO:

• Ensure staff accurately perform itemized foreclosure referral checklist to substantiate eligibility for first legal action.
• Manage projects for implementing statutory changes in pre-foreclosure delinquency notifications.
• Review exception reporting specific to eligibility of files ready for First Legal.
• Prepare and review daily delinquency reports.
• Develop relationships and partner with internal departments to identify ways to maximize efficiencies and effectiveness across the departments.
• Supervise the daily work flow of staff and ensure that corporate standards are consistently followed.
• Effectively coordinate with breach & foreclosure validation teams to ensure adherence to deadlines.
• Perform other duties and work on special projects as assigned.

WHAT YOU’LL NEED:

• Thorough knowledge of Fair Debt Collection Practices Act
• Excellent understanding of loss mitigation, payment history and pre-foreclosure process
• Familiarity with mortgage software, e.g., FiServ, GNMA-EVARS
• Ability to organize and prioritize work schedules of others on short-term basis
• Ability to make decisions that have moderate impact on the immediate work unit
• Ability to reconcile reinstatement amounts, and check results for accuracy
• Ability to communicate effectively with various levels of management and report escalated issues
• Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication
• High school diploma or equivalent work experience.
• Some additional college coursework preferred.
• One (1) to three (3) years’ experience as a Collections and/or Pre-Foreclosure Supervisor and Mortgage Servicing experience.

Our Company:

Carrington Mortgage Servicesis part of The Carrington Companies,which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit:carringtoncf.org.

Job Info

• Job Identification 4466
• Job Category Servicing
• Posting Date 09/21/2026, 03:58 AM
• Degree Level High School Graduate
• Job Schedule Full time
• Locations 500 N State College Blvd, Orange, CA, 92868, US (Remote)